Job Description

Support Center - Irving

The Assistant Claims Manager is responsible for overseeing and managing Michaels claims administration and assisting with insurance programs. Management of Worker’s Compensation and Property claims represent the majority of this role.

Major Activities

Monitor injury counselor load, assist, and train as required

• Monitor and review of claim file load, including auditing claim notes and wage statements that are returned on a timely basis.
• Assists Injury Counselors in resolving unusual and complex issues.
• Coaches and mentors injury counselors with advanced claim techniques.

• Participate in settlement strategies.

Report Oversight and Analysis:

• Accounting allocation
• Data requests for monthly/quarterly reports
• Renewal information
• Actuarial Review and Audits
• Jurisdictional Policies, claim reporting, and policy review
• Policy Review

Back-Up for Manager-Claims (Workers’ Compensation, General Liability, Cargo & Property Claims):

• Directs and manages claim administrative programs, including attorneys, insurance companies, brokers, third-party administrators, vendors, actuaries, claim adjustors
• Investigates claims/incidences that may result in loss or death
• Identify financial, safety, or security risks and prepare action plans to decrease exposures, always working on The Next Big Thing
• Manage all financial aspects of claims – claim reserve reviews, notifications to coverage partners, to acceptance of market reimbursements
• Promotes organization-wide understanding of risks and risk management strategies with the management teams, including claim reviews to dashboards and partnerships with Safety and Loss Prevention Teams
• Prepare and monitor the Risk Management Budget
• Partner with Finance (policy placement) and the Loss Prevention and Safety Director/Representatives.

Other duties and projects as assigned

Minimum Education

• Bachelor’s degree or equivalent experience
• Business, Insurance, Risk Management, Claim Handling - Adjusting

Minimum Special Certifications or Technical Skills

• Multi-Line or Workers’ Compensation Adjusting License
• Active participation in industry professional organization (RIMS)
• Technical proficiency in insurance strategies and application
• Working knowledge in business law
• Solid skills with Microsoft Office products, including Excel, Word, and PowerPoint

Minimum Type of Experience the Job Requires

• Retail risk/claims management experience with multiple locations
• 5+ years or more experience in claims management, including return to work
• Canada Workers' Compensation oversight
• Handling and knowledge of large loss Property Claims preferred

Other

• Strong math skills, problem-solving, and decision-making skills
• Strong verbal and written communication skills 
• Ability to organize work efficiently and to work independently
• Ability to maintain confidentiality

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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