Job Description

Support Center - Irving

As a Content Associate, Campaigns & Trend for MakerPlace, this role will partner to scale MakerPlace from its nascency to a fully operating and optimized business unit. Because MakerPlace is still a startup, this role will be dynamic and evolve as the business unit matures & evolves. As such, a self-starter with comfort in ambiguity will thrive.

Major Activities

• Create an inspirational, seamless shopping experience to help drive brand perception, encourage basket building, and enhance conversion and customer satisfaction
• Work cross functionally between product, technology, creative, marketing and site merchandising teams to ideate and execute on editorialized content for seasonal/trend landing pages
  • Creative asset briefing and planning
  • Content curation
  • Providing product recommendations for product arrays
  • Inputting content into CMS system
• Support manager in trend forecasting and planning seasonal content
• Support manager with content briefs & site content reviews (site pages, emails, social media posts, campaigns, etc..)
• Partner with Community Manager to implement a system to track featured sellers and product
• Monitor site page content for linking + corresponding product arrays
• Partner with Site Merchandising Team in product curation + assortment
  • Curate product arrays and PLPs
  • Partner with site merchandising in informing curation direction
• Collaborate with Site Ops Team on curation + pinning strategy
• Admin duties including maintaining the site roadmap, site wireframes, editorial calendar, and archiving assets

Other duties as assigned

Minimum Knowledge/Skills/Abilities

• Bachelor’s degree in Business, Marketing, Merchandising, Communication, or related field required
• Minimum 3+ years experience in site content, site merchandising, ecommerce, or equivalent
• Experience in consumer-focused eCommerce environment, preferably in lifestyle industry (fashion, home, beauty)
• Strong customer obsession focused on building the right site experience for our customer
• Experience using a CMS system
• Proficient in Microsoft Office, Excel, and PowerPoint or equivalent Google Suite applications
• Strong understanding of trends and cultural zeitgeist
• Collaborative, inter-personal, self-starter with a “can-do” attitude
• Creative & analytical-- Ability to interpret social trends, insights, and data and translate it into actionable business results

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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