Contracts Manager (Timeshare/ Vacation Ownership) in Virginia Beach, VA at Diamond Resorts

Date Posted: 7/25/2021

Job Snapshot

Job Description

The Contracts Manager works closely with sales and financial services to ensure that all contracts are completed accurately within the Company’s policies and procedures.  This position is responsible for hiring, training, and managing team members within the Contracts department. 
  • Completes all reports accurately while meeting deadlines that are established by management.
  • Knowledgeable of the site/corporate processes for the Contracts department and has the ability to perform the work/tasks of the Contracts team members.
  • Complete all required Company trainings and compliance courses as assigned.
  • Adhere to Company standards and maintains compliance with all policies and procedures.
  • Perform other related duties as assigned.
  • High School Diploma equivalent.
  • A minimum one (1) year of experience in the vacation ownership industry and/or in contracts or similar field required.
  • A minimum of one (1) year of supervisory experience.
This position spends the majority of the time (50% or more) achieving Organization objectives, often through the coordinated achievements of subordinate Staff.  A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal centric.  This position analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates expertise in department/Sales subject-matter. 
This position establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. 
This position manages Team Members, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets.   This position also exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinate Team Members adhere to policies and procedures in compliance with organizational goals and objectives. 
Specific supervisory duties include, but are not limited to the following:
  • Identifies areas of improvement and develops policies, procedures and manuals for direct reports.
  • Establishes objectives and goals for the Team; plans, organizes and manages work flow.
  • Assigns, monitors, and reviews work; evaluates direct report’s performance.
  • Recruit, interview, train, discipline, and terminate (with HR approval) direct reports. 
  • Orientate and train direct reports.
  • Approves time records/time off requests and submits payroll for direct reports.
  • Investigates and resolves concerns and complaints.
  • Provide assistance and support to the site; maintains a positive and professional working environment.
  • This position does not require licenses or certifications.
This position requires the ability to understand and follow both oral and written instruction as well as have knowledge of and properly use Standard English and follow office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Ability to interpret and create policies, procedures and manuals.
  • Excellent customer service skills.
  • Excellent time management skills and the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain cooperative working relationships.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often of a different nature, changing from one task to another, with impending deadlines and/or established timeframes.
  • Ability to speak competently and confidently in a public setting.
  • Performs well with frequent interruptions and/or distractions.
  • Intermediate math skills.