Job Description

Position Overview:

The primary responsibility of the Coordinator - Catering & Conference is to coordinate the day to day needs of Group Catering & Conference Planners to ensure a superlative guest experience for both the Catering & Conference Planner and the Group. They are looked upon to ensure daily postings for assigned groups are accurate and error free. Critical to success in this role is the ability to maintain a high presence/high touch rate on the floor to ensure that groups receive the highest quality experience.  This role is a critical component toward building strong relationships with new and repeat clients that create a lasting impression, which will help drive loyalty and repeat business. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures.  

Essential Duties & Responsibilities:

• Ensure general appearance and condition of Congress Center is in proper order and quickly report maintenance issues to facilities
• Work with Meeting Services, Facilities, and PAD to ensure all areas are coordinated and working in tandem to produce an outstanding Meeting Experience for our guests
• Demonstrate a sense of urgency on behalf of the building when responding to client requests
• Display a passion for Guest Service and Operational Excellence at all times
• Build strong lasting professional relationships with the CCM team, all Operational Departments involved in Group Activities and with new and repeat customers
• Show sensitivity to individual needs
• Promote teamwork and a culture of continuous improvement
• Ensure all events are set to the Banquet Event Order (BEO)
• Supports and encourages the department through acts and deeds

Additional Duties & Responsibilities:

• Must be able to make sound customer focused yet prudent financial decisions when offering compensation when service failures occur
• Actively participates, leads, and inspires team members in Daly Serenades
• Displays a passion for guest service and operational excellence at all times
• Earns respect and leads with respect
• Promotes an atmosphere of team member empowerment and collaboration
• Able to build strong lasting professional relationships with the CCM team and all operational departments involved in group activities
• Promotes teamwork and a culture of continuous improvement
• Check all function and non-function space for proper lighting, temperature, cleanliness.
• Accurately manage changes from the client for events for both Food and Beverage, Meeting Set, and AV needs.
• Complete Daily Group Log in an accurate and tactful manner
• Attend the Daily BEO Meeting if and when required
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. 

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21 years of age
• Proof of authorization/eligibility to work in the United States
• College degree or degree within the Hospitality field preferred
• 1-year minimum experience in 500+ room Resort/Hotel preferred
• Must be able to obtain and maintain an Alcohol Awareness Card (TAM) and a Healthcard and any other certifications or license, as required by law or policy.
• Working knowledge of both meeting room sets and basic catering functions. 
• Must have a working knowledge of Word, Excel, MS Outlook - EBMS (preferred) – Social Tables (preferred).
• Able to work across functional areas to improve ability to execute group needs
• Able to read, understand, and interpret BEOs, GTD Sheets, and Client Specs
• Able to produce BEOs from Client Specs
• Ability to communicate clearly and effectively in English, both spoken and written form
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 75 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.