Great Experience Maker in Irving, TX at Michaels

Date Posted: 9/1/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    3939 West John Carpenter Freeway
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/1/2022

Job Description

Support Center - Irving

We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

To review a comprehensive list of benefits, please visit Michaels Benefits


CO, CT and NYC only -To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT and NYC only

The Great Experience Maker responds to customer contacts through all channels regarding questions, problems and concerns.

Major Activities

  • Handles customer questions via call, email and store escalation.
     
  • Provides support in an up-beat and friendly manner.
     
  • Logs all calls into the appropriate systems including detailed descriptions, history, and resolution of issues.
     
  • Provides professional, timely and efficient follow-up by providing status updates and resolution information.
     
  • Provides on-the-job training to new or less knowledgeable Customer Care agents.
     
  • Maintain working knowledge of products.
     

Other duties as assigned

Minimum Education

  • High School Diploma or GED

Minimum Special Certifications or Technical Skills

  • Strong familiarity using computers and the internet

Minimum Type of Experience the Job Requires

  • 1 year of previous Customer Service experience

Other

  • Strong verbal and written communication skills
  • Exceptional customer service, listening, problem solving and interpersonal skills
  • The ability to diagnose, troubleshoot and resolve (and follow up) issues over the phone in a fast-paced, dynamic environment
  • Must be flexible and comfortable working in a new business environment
  • A passion for crafting/making a plus
  • Must be able to work any shift (7-9 Mon-Friday 8-7 Sat-Sun)

Preferred Education

  • College coursework a major plus

Preferred Type of Experience the Job Requires

  • Retail experience a plus

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.