HR Central Coordinator in Irving, TX at ADT

Date Posted: 8/8/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Greater than 15 years
  • Date Posted:
    8/8/2022

Job Description

Company Overview:

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Position Description:

This position will serve as the primary contact for employees, managers, by handling customer inquiries related to human resources in general and across domains of payroll, leave of absence, benefits, performance management, time away, compensation management, reporting and general HR policies, HR systems and more.

Duties

  • Provides quality customer service in response to inquiries made via phone, chat or e-mail from Employees, Managers, HR Business Partners as well as External Business Contacts
  • Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information
  • Resolve call or email inquiry from employee that requires review of payroll, time entry, and time off systems
  • Provides accurate information via responses to employees
  • Accurately and timely logs-in all contacts received into the case management system
  • Upholds a thorough understanding of HR regulations and policies; keeps up-to-date through ongoing training
  • Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries
  • Answers or directs employee payroll questions to appropriate resource such as: gross pay, net pay, taxes, deductions, W2, W4, Short Term and Long Term Incentives etc.
  • Ability to follow standard procedures and scripts
  • Collects and validates complete data required to process manual employee personal and organizational transactions and escalates for processing

Job Requirements

Minimum Qualifications

  • College degree preferred with a major in Human Resources, Communications or Business
  • Prefer one or more years of Human Resources or customer service experience
  • Ability to greet customers warmly and ascertain problem or reason for contact
  • Communicate effectively in both oral and written form
  • Ability to follow detailed directions
  • Exhibit patience; be empathetic, and passionately communicative.
  • Love to talk - ability to put yourself in your customers' shoes and advocate for them when necessary
  • Have strong problem-solving skills that come naturally
  • Be confident at troubleshooting; obtain enough information from employees to allow real-time investigation to resolve employee's inquiries
  • Strong analytical skills with attention to detail
  • Customer orientated and ability to adapt and respond to different types of callers
  • Able to identify operational trends and/or gaps
  • Actively looks for process improvements
  • Strong written, oral and listening skills
  • Strong interpersonal and customer service skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to follow strict policy guidelines and recognize situations requiring escalation
  • Possess strong technical skills and the ability to work in fast paced environment

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.