Job Description

JOB SUMMARY   
Under supervision, the Inventory Operations Coordinator is responsible for the accurate processing of forms, data input and updates, and global inventory fulfillment and recording.


ESSENTIAL JOB FUNCTIONS

• Receives and records documents, prints and faxes documents, and maintains document files.
  
• Performs required document research and inputs and/or updates data into required systems.
  
• Communicates with resort personnel, internal and external partners, and Club members.
  
• Performs data entry in required systems to move room nights for reservations.
  
• Receives and evaluates email requests and responds accordingly.
  
• Records transactions and resort information timely and accurately.
  
• Maintains related transaction filings.
  
• Evaluates sales and other requests according to priority and ensure escalation as required.
  
• Retrieves data from queries of booking information to coordinate guest arrivals with reports.
  
• Performs various administrative duties, such as ordering office supplies and preparing check requests.
  
• Completes all required Company trainings and compliance courses as assigned.
  
• Adheres to Company standards and maintains compliance with all policies and procedures.
  
• Performs other related duties as assigned. 
  

EDUCATION

• High School Diploma or equivalent.
  

 
EXPERIENCE

• A minimum of six (6) months of experience in the customer service field required.
  
• No supervisory experience required.
  
  

SUPERVISORY RESPONSIBILITIES

• This position does not include any supervisory responsibilities.
  
  

LICENSE & CERTIFICATIONS

• This position does not require licenses or certifications.
  
  

SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
 
Specific skills and abilities include, but are not limited to the following:

• Computer proficiency in Microsoft Word, Excel and Outlook.
  
• Excellent customer service skills.
  
• Proficient in time management; the ability to organize and manage multiple priorities.
  
• Ability to take initiative and effectively adapt to changes.
  
• Able to establish and maintain a cooperative working relation.
  
• Basic math skills.