Job Description

Support Center - Irving

For nearly 50 years, Michaels has been the destination where Makers get inspired, learn, shop, and create. We strive to cultivate an inclusive shopping environment for all Makers and work environment for all Team Members, providing a place of belonging and empowering everyone to bring their creative dreams to life. At Michaels, every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is passionate about leaving the world a better, more creative place by contributing to every “make”.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

The Set-up Specialist’s responsibility is the completion all activities required for a new store, relocation, remodel or other type of project from fixture installation through soft opening and the implementation of all MIK SOP’s and Best Practices.
Within the Store Planning Department, the Specialist implements, produces, monitors, and maintains all projects, programs, documents, and functions assigned in assisting their assigned Manager in the performance of his or her duties.

Major Activities

Guides and trains the store management team and the entire store staff on all aspects of the project execution as the process expert. Specifics include:

• Planogram Execution – Train, supervise and inspect the setting of over 600 merchandise planograms

• Freight Flow – Direct the distribution of freight on the sales floor to ensure that it flows in an organized manner and train the Replenishment Team to facilitate prompt stocking

• Stocking – Direct and train in the stocking of the sales counters, walls and promotional fixtures. Ensure the proper execution of overstocks and complete the training of the Michaels Directed Replenishment initiative.

• Directed Replenishment – Train and supervise the Store Team in the set up and completion of the Directed Replenishment Process per SOP standards

• Store Completion – Direct and train in the detailing of the sales floor to merchandise standards and visual guidelines.

Minimum Education

• High school or equivalent

Minimum Special Certifications or Technical Skills

• Basic knowledge of excel, word, outlook

Minimum Type of Experience the Job Requires

• Two or more years of successful leadership and/or training experience in a manager on duty position or higher
• Training experience in store management
• Experience with the policies, programs and procedures associated with the operation of a Michaels store to include:
  • Merchandising
  • Systems / Scanners
  • Operational Standards
  • Effective written and verbal communication skills.

Preferred Education

• College Degree

Preferred Special Certifications or Technical Skills

• Extensive knowledge of excel, word, outlook

Preferred Type of Experience the Job Requires

• Five or more years of successful leadership and/or training experience in a manager on duty position or higher
• Experience with the policies, programs and procedures associated with the operation of a Michaels store to include:
  • Merchandising
  • Systems / Scanners
  • Operational Standards

• Effective written and verbal communication skills

Physical Requirements

• Extensive and protracted travel is a requirement

Work Environment

• Shifts will include day and overnight shifts as each individual project type requires

• Shifts will include day and overnight shifts as each individual project type requires

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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