Job Description

• Retaining current accounts at a rate of 95% or higher.
• Driving territory sales expectations and results through the selling of additional portrait programs, products, and services to current accounts within the assigned sales area.
• Servicing and retaining accounts by addressing ongoing customer needs. Selling new accounts in assigned prospects.
• Leveraging existing relationships within current accounts to sell deeper and sell other products.
• Re-booking business at a rate of 95% or higher every year in assigned accounts following company re-booking guidelines.
• Maintaining and updating current products and services knowledge.
• Selling new accounts via assigned account prospects.
• Assisting with data collection from accounts as required (e.g., EDT).
• Attending regularly scheduled sales meetings.
• Completing accurate sales contracts for orders, including pricing and payment terms in accordance with corporate guidelines.
• Utilizing and maintaining calling and prospecting activity reporting using the Account Management System.
• Maintaining, completing, and submitting paperwork/reports, including weekly sales logs, call reports, account files, account recovery forms in accordance with corporate guidelines.

• Building and managing long-term relationships with current accounts through regularly scheduled service calls and portrait day visits.
• Acting as the point of contact and providing a quality product, program, and service information to accounts in a timely manner.
• Responding to accounts within 24 hours of their initial call.
• Interviewing decision-maker after portrait day to ensure customer satisfaction and identify areas for improvement (where applicable).
• Providing post picture day follow-up with host to ensure their satisfaction.
• Ensuring account files are accurate and current.
• Representing Lifetouch in a professional manner at all times while adhering to all Company and territory policies and displaying confidence and professionalism even during times of stress and in difficult situations.
• Performing other projects or miscellaneous duties as requested or assigned.

• Bachelor's degree is strongly preferred or equivalent combination of education and experience
• 2-3 years of sales experience
• Results-focused
• Excellent customer service skills
• Strong persuasive skills, specifically related to maintaining existing business
• Proven influencing and negotiation skills as related to acquiring new business
• Strong organizational and time management skills
• Strong problem-solving skills
• Excellent verbal, written, and interpersonal skills
• Ability to work independently and in a team environment
• Full use of dependable, insured automobile. Vehicle insurance must be current and in compliance with provincial law.