Senior Credit Analyst in Petaling Jaya at TD SYNNEX

Job Description

Job Description:

Responsible for managing APAC AR Collections activities focusing on managing a portfolio of Receivable Accounts to ensure that Aged Balances remain within the set business targets. This role requires you to work closely with customers and other stakeholders within the organization, whereby you provide resolution to the customer issues, remove the payment barriers, provide a good customer experience and facilitate prompt collections as per company collections policy.

Key Roles and Responsibilities:

• Ensure on day to day basis that all overdue balances on customer accounts are being actively & promptly pursued in a professional manner

• To liaise with customers, inter departmentally and cross functionally to research and resolve customer account queries/dispute/discrepancies timely

• To proactively highlight and/or escalate aged open items to internal and external stakeholders through calls and emails

• Perform in-depth analysis on customer payment behaviors and review periodically with the Collection Manager if necessary

• Review and release credit holds by adhering to company collections policy and credit insurance provisions

• Formulate effective collections strategies to optimize collections from outstanding accounts receivable

• Prepare and send reminders for overdue accounts. This shall include preparation of reminders for records and feedback purposes, and maintenance of records and systematic filing of documents

• Resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income

• Working with cash application team to allocate payment from customers timely and accurately

• Conduct account reconciliation if necessary & finalizing settlement negotiations to accomplish mutual satisfaction of company and customer

Skills & Experiences Required:

• Degree/Diploma in Finance/Accounting/Business with at least 3 years of relevant working experience in AR collections scope within a shared services environment

• Sound credit management exposure able to independently manage the assigned portfolio with minimal supervision

• Proficiency with Microsoft Excel

• Possess strong interpersonal & analytical skills, tactful, detail-oriented and enjoy new challenges with self-motivation

• Good team player, willing to learn and to be trained

• Advantage to those with experience in ERP environment especially SAP and willingness to work on ANZ time zone

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.