Job Description

Position Overview:

The primary responsibility of the Server – In Suite Dining is to deliver the best quality product in the most efficient and timely manner. Must be able to provide 5 star, 5 diamond presentation and service in the guest suites.  

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

• Check orders prior to delivering, so that all ordered product is in “best quality.”
• Polish all utensils, coffee pots, urns, etc.
• Expedite orders within the time quoted, with all the product ordered.
• Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques.
• Provide 5 star/5 diamond service in the guest suites.
• Work in an appropriate, non-hazardous manner, avoiding self injury and unsafe work methods.
• Conduct professional, courteous conversation with guest to identify their needs and to create a “WOW”.
• Offer any and all future assistance.
• Be well informed of property and amenities that The Venetian Resort provide to answer all guests’ questions thoroughly.

Additional Duties & Responsibilities:

• Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department. Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.
• Must be able to obtain and maintain Health, TAM and any other certification or license, as required by law or policy. 
• 1 year experience in a 5 star/5 diamond, casino, restaurant or related hospitality area.
• Advanced understanding of food and beverage products including wine and spirits knowledge.
• Experience with point of sale equipment and/or computers.
• Be thoroughly able to answer questions with a brief yet complete explanation of menu items, ingredients and preparation.
• Use proper phone etiquette.
• Ability to maintain confidentiality of guest information and pertinent hotel data.

Minimum Qualifications:

• Ability to understand guest’s service needs.
• Excellent professional presentation and grooming.
• Thorough knowledge of the property and the amenities The Venetian Resort offers.
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 50 pounds, unassisted, pull or move service carts up to 75 pounds when needed in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.