Job Description

Support Center - Irving

As the Site Merchandising Manager for MakerPlace, this role will partner to scale MakerPlace from its nascency to a fully operating and optimized business unit. Because MakerPlace is still a startup, this role will be dynamic and evolve as the business unit matures & evolves. As such, a self-starter with comfort in ambiguity will thrive.

Major Activities

• Develop the online merchandising strategies for the homepage, campaigns, and curated landing pages
• Direct site merchandising responsibility for campaigns and trends
• Build & grow a team of site merchandisers and merchandising operations
• Execute merchandising strategies for navigation, on-site search, assortment layout, and site enhancements
• Measure, analyze, and report how customers interact with the site across devices to drive strategic, actionable recommendations for conversion
• Collaborate with Growth team to identify gaps in the product assortment and win new potential sellers
• Identify trend opportunities with Content utilizing search data, top categories, etc.
• Partner with the Content Team in linking strategies, taxonomy, attribution, and cross-site opportunities to ensure consistent customer experience throughout the site
• Support Product team in implementing SEO recommendations

Other duties as assigned

Minimum Knowledge/Skills/Abilities

• Bachelor’s degree in Merchandising, Business, Marketing, Communication, or related field required
• Minimum 6+ years experience in site merchandising, ecommerce, business development, visual merchandising, or equivalent
• People manager experience preferred
• Experience in consumer-focused eCommerce environment, preferably in lifestyle industry (fashion, home, beauty)
• Strong customer obsession focused on building the right site experience for our customer
• Experience using reporting tools (SQL, Looker, etc)
• Proficient in Microsoft Office, Excel, and PowerPoint or equivalent Google Suite applications
• Strong understanding of trends and cultural zeitgeist
• Collaborative, inter-personal, self-starter with a “can-do” attitude
• Ability to think creatively, strategically and technically
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Experience working in a tech environment preferred, but not required

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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