Job Description

Support Center - Irving

In this role you will manage a team of database engineers to build and maintain exciting experiences for our customers. This position will own analyzing the organization’s database needs and long-term strategies to support our database.

The ideal candidate will be highly ambitious, be able to think big bringing new ideas and solutions and be able to thrive in a fast-paced environment.

Successful candidates will be strong people leaders who can prioritize well, communicate clearly, and have a consistent track record of developing teams and delivering results.

Major Activities

Database Engineering (50%)

• Oversee the design, implementation and maintenance of database systems that provide reliability, performance and availability and scale up to millions of concurrent users
• Provide architectural and design input with ability to dive deep into technical details as required
• Have a high level of comfort with analytical approaches and quantitative methods
• Develop and execute systems strategies to support business goals
• Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals
• Ensure scalability and performance metrics are achieved
• Serve as a change agent for customers and ensure work activities benefit customers
• Leads the effort to establish operational processes for systems maintenance, updates and upgrades.
• Partners with infrastructure directors to drive and own the incident management and recovery process.
• Ensures key ITIL based metrics are in place to measure and enforce service delivery.
• Design, implement and maintain effective disaster recovery technologies.
• Ensure back up recovery capabilities are in place, tested and daily execution of the program is sustained.
• Partner with Disaster Recovery lead on exercises.
• Ensure project milestones/goals are met while adhering to approved budgets.

Team Leadership (50%)

• Manage highly skilled cross-functional team of database engineers and administrators.
• Hire and lead database engineering teams responsible for delivering growth related initiatives.
• Be responsible for the growth of the team including individuals' career growth, skill set development, and hiring the right resources
• Provide mentorship with a lens on continuous improvement
• Develop and implement strategies to attract and maintain a highly skilled and engaged workforce

Other duties as assigned

Minimum Knowledge/Skills/Abilities

• Knowledge of major databases and programming languages, i.e. MongoDB, MySQL, Oracle, MS SQL, Java, Python, C, C++, etc.
• Strong knowledge in DB admin function with exposure to cloud migrations

Minimum Education

• Bachelor’s degree in Computer Science or STEM-related field of study

Minimum Type of Experience the Job Requires

• 10+ years of experience in large scale production database engineering and development
• 2+ years leading engineering teams with growing responsibility
• Deep technical experience in large scale environments
• Internal and cloud infrastructure model

Preferred Knowledge/Skills/Abilities

• Experience with cloud services – GCP experience preferred.

Preferred Type of Experience the Job Requires

• Ability to navigate a rapidly changing landscape, while handling multiple responsibilities
• Curious about new technology and always looking to acquire new knowledge
• Strong business and financial acumen
• Computer Science fundamentals experience in object-oriented design, data structures, algorithms
• Experience building complex software systems that have been successfully delivered to customers
• Significant experience as a successful tech leader building, managing and mentoring engineering teams in large scale, highly available Internet applications
• Demonstrated ability to attract, develop, and retain high quality engineering talent
• Excellent verbal and written communication skills
• Excellent project management skills
• Be an action oriented, independent, self-starter comfortable working in an unstructured, fast paced environment
• Proven ability to manage multiple, time-sensitive products and competing priorities simultaneously with minimum guidance and high attention to detail

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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