Job Description

Support Center - Irving

The Staff Product Manager is a high performing, experienced individual contributor with strong organizational savvy, interpersonal and negotiation skills that can provide strong leadership, product planning and product vision that delivers against the company’s OKR/KPI. The Staff Product Manager leads development of a product domain strategy, with strategic planning for product domain portfolio inclusive of dependencies from other teams.

Major Activities

How you use Technology to help our Customers...

• Create new metrics to measure customer insights, as needed
• Form a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sources
• Propose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experience
• Push for solutions that test the boundaries of industry trends and anticipate customer needs
• Set priorities for multiple projects
• Ensure front-end product design is successful
• Ability to write scripts for demos and demonstrate onstage product features
• Identify patterns in complex datasets and develops practical modes

How you'll make an impact...

• Develop a global product domain strategy (project level)
• Plan product launches considering the overall Michaels product/tech roadmaps, retail industry, calendar anticipated customer reactions, etc.
• Driving product lifecycle from requirement definitions, research, UX/UI designs, establishing KPIs, technical specs, and development, to launch activities and post-launch metrics analysis and iterations.
• Create opportunity assessments and global ROI calculations for proposed strategies in their domain
• Identify corner cases astutely
• Steer technical designs toward architectural patterns and high reliability
• Understand and manage risks and dependencies
• Deliver high-quality products with upfront risk assessments and mitigation strategies
• Lead data analysis for their domain
• Evaluate global impact by creating a hypothesis, executing tests, and analyzing results

Who you'll be working with...

• Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality
• Actively track key milestones across multiple programs and maintain accountability for cross-functional teams
• Collaborate across boundaries to build strategic relationships and achieve common goals
• Work collaboratively with Business Team and manage expectations of scope and requirements

How you'll lead and influence others...

• Drives adoption of best practices across the organization.
• Champion change agent  for contious improvement
• Ability to lead and build customer engagements and relationships
• Resolves cross-organizational conflict without escalation.

Other duties as assigned

Minimum Knowledge/Skills/Abilities

Minimum Education

• Bachelor’s Degree in computer science or Business

Minimum Special Certifications or Technical Skills

• Experience in taking a product from ideation to execution and successful delivery.
• Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering
• Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.
• Excellent technical skills
• Excellent written and verbal communication skills, including an engaging presentation style
• Experience in communication to VP and C+ level:  Tech, Business, Finance/Corp

Minimum Type of Experience the Job Requires

• 6+ years of product management experience in a related industry (digital / e-commerce is preferred)

Other

• Exceptional customer service, listening, problem-solving, and interpersonal skills
• Have a solid understanding of how core technologies are utilized in their product domain and are fluent in the pros and cons of technical alternatives

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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