Account Representative I in San Antonio, TX at Rackspace

Date Posted: 3/24/2020

Job Snapshot

Job Description

Rackspace is hiring Account Representatives in San Antonio!

Account Representatives specialize in growing existing customer spend and footprint with Rackspace and are responsible for providing customers with product solutions based on facts and understanding of customers' business needs and strategy.  Account Representatives own opportunities through the full sales cycle from lead to close.

This focus of this role is:

  • Commercial segment customers overlapping into MidMarket segment.
  • Sells to mid to upper-level management.

Key Accountabilities:

  • Coordinates with Account Manager to build simplified account plans
  • Coordinates with Marketing, Account Manager, and SDR to determine targeted marketing plays.
  • Leads sales process for all Rackspace solutions.
  • Seeks new opportunities within existing accounts
  • Meets virtually with qualified leads to better understand customer needs and provide proposals
  • Leads efforts to create proposal for solution to prove value add
  • Leads the negotiation, closure, and documentation of customer renewals for customers.
  • Experienced professional using best practices and knowledge of internal or external business issues to improve products or services.
  • Works independently, receives minimal guidance, only general direction from manager then determines best approach to accomplish work.
  • Acts as a resource for colleagues with less experience.

Knowledge Skills Abilities

  • Knowledgeable in professional sales training and sales process.
  • Business knowledge to understand customer needs and strategy and apply the value of Rackspace solutions to their specific situation.
  • Requires general understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job family/job discipline.
  • Applies understanding of how the team relates to other closely related areas to improve efficiency of own work.
  • Possesses superior follow up skills with the ability to respond under pressure.
  • Able to effectively communicate over the phone, video, through email, and face-to-face.
  • Strong presentation, written and verbal communication skills.
  • Goal oriented with superior work ethic.
  • Proven territory development skills.


  • Bachelor's Degree required; Sales, Marketing, Business or a related field.
  • At the manager’s discretion a High school diploma or equivalent plus an additional 4 years of relevant sales experience may substitute for the degree requirement.

The successful candidate for Account Representative I will possess 1-2 years of B2B Sales experience. Preference will be afforded to candidates with technology sales experience.

Candidates should be experienced with outbound sales activities and cultivating new business as well as hunting new logo with a demonstrated successful history working in a quota bearing role.