Account Representative - II in San Antonio, TX at Rackspace

Date Posted: 3/24/2020

Job Snapshot

Job Description

Account Representatives specialize in growing existing customer spend and footprint with Rackspace and are responsible for providing customers with product solutions based on facts and understanding of customers' business needs and strategy.  Account Representatives own opportunities through the full sales cycle from lead to close.

This focus of this role is:

  • Commercial segment customers overlapping into MidMarket segment.
  • Sells to mid to upper-level management.

Key Accountabilities:

  • Coordinates with Account Manager to build simplified account plans
  • Coordinates with Marketing, Account Manager, and SDR to determine targeted marketing plays.
  • Leads sales process for all Rackspace solutions.
  • Seeks new opportunities within existing accounts
  • Meets virtually with qualified leads to better understand customer needs and provide proposals
  • Leads efforts to create proposal for solution to prove value add
  • Leads the negotiation, closure, and documentation of customer renewals for customers. Contributes to solution of straightforward business problems regarding operations, products, services or customers.
  • Analyzes information, asks questions and checks for understanding using standard procedures within the job family.
  • Applies acquired skills and experience to complete moderately complex, but routine tasks.
  • Continues to develop expertise.

Knowledge Skills Abilities

  • Knowledgeable in professional sales training and sales process.
  • Business knowledge to understand customer needs and strategy and apply the value of Rackspace solutions to their specific situation.
  • Requires general understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job family/job discipline.
  • Applies understanding of how the team relates to other closely related areas to improve efficiency of own work.
  • Possesses superior follow up skills with the ability to respond under pressure.
  • Able to effectively communicate over the phone, video, through email, and face-to-face.
  • Strong presentation, written and verbal communication skills.
  • Goal oriented with superior work ethic.
  • Proven territory development skills.


  • Bachelor's Degree required; Sales, Marketing, Business or a related field.
  • At the manager’s discretion a High school diploma or equivalent plus an additional 4 years of relevant sales experience may substitute for the degree requirement.

The successful candidate for Account Representative II will possess 5 years of B2B Sales experience including 2 in technology sales.

Candidates should be experienced with outbound sales activities and cultivating new business as well as hunting new logo with a demonstrated successful history working in a quota bearing role. 

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.