Performs collection resolution functions on patient accounts receivable for the hospital in a timely manner. Assists in resolving customer questions and ensures all information on assigned patient account files are accurate. Performs all billing/rebilling requests when necessary to resolve account balances. Assists with meeting Business Office performance standards consistently. Specialist functions include maintaining Certified Application Counselor status for the Affordable Care Act and Kentucky 'Kynector' program to assist the public with enrollment with the Health Insurance Exchange (HIE).
Minimum Education
• High school graduate or equivalent.
Minimum Work Experience
• Two years experience in insurance office or physician’s office or three (3) years general office experience.• A minimum of one year experience in credit and/or collections for a healthcare facility.
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Language Skills: Able to communicate effectively in English, both verbally and in writing.