Client Support Specialist in Westlake Village, CA at AmeriHome Mortgage Company

Date Posted: 5/21/2020

Job Snapshot

Job Description

Position Title: Client Support Specialist

What we’re looking for:

The Client Support role acts as an internal and seller facing client liaison on all issues pertaining to new client onboarding and overall system support for clients. This role provides exceptional communication (both oral and written), excellent customer service by developing and managing client relationships, and interacts with internal groups and upper management on a regular basis in order to resolve customer escalations.  

What you will do:

  • Delivers our New Client Welcome Call, onboarding new clients when applicable
  • Assists Clients with account log-ins and other admin issues within the system of use
  • Assists with secure uploads and set up for clients
  • Assists clients with uploading documentation into all applicable systems
  • Assists internal partners with client-facing related issues, maintaining the direct contact for the client
  • Assists with updating applicable user guides in Seller Web

What you will need:

  •  Ability to clearly and effectively communicate with various groups within the company (including senior management) as well as various external business partners both verbally and in writing
  • Perform well in a fast-paced, high-pressure environment
  • Work independently, prioritize, organize, and multi-task in order to maintain established standards and consistently meet service level agreements
  • Excellent attention to detail and analytical skills

What will really catch our eye:

  • Ability to work independently and as a team player
  • Clear and effective communication skills
  • Basic proficiency in Microsoft Office products (Excel, Word, etc.)

What we offer:

At AmeriHome, our employees are our most important asset. To demonstrate our commitment to them, in addition to a competitive compensation package, we offer a comprehensive suite of benefits to help our employees manage their personal lives and plan for the future while working hard at their home away from home. We offer a generous contribution strategy that keeps our benefits competitive and affordable and ensures that we are able to attract and retain the best talent.

Who We Are

AmeriHome Mortgage was established in 2014.  By 2017, we earned the distinction of being a top 10 mortgage lender.  AmeriHome is a privately held, multi-channel, mortgage investor, direct-to-consumer lender, and servicer, licensed in 49 states and headquartered in Thousand Oaks, California with offices in Irvine, CA and Dallas, TX.

Focused on delivering excellence in lending, our motivation for success is represented throughout the company and thrives from the trust built between all employees.  AmeriHome is always looking for top talent to join our growing, fast-paced, and friendly teams.