Clinical Adoption Analyst, Ambulatory Systems in Brentwood, TN at LifePoint Health

Date Posted: 9/29/2020

Job Snapshot

Job Description

Health Support Center

Clinical Adoption Analyst, Ambulatory Systems educates providers and others in the LifePoint practices on documentation within the computer system, focusing on supporting workflow and meeting quality and regulatory standards using course material and training guidelines they develop. 


ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

  • Train providers and clinical staff to use Athena clinical & collector systems and communicate and resolve issues for clinicians, vendors and team members when needed.
  • Assure communication and alignment with the market leadership and representatives, as well as various departments and associated leadership to execute the efficient deployment of the technical components of the supported ambulatory systems.
  • Execute the day-to-day tasks associated with successful ambulatory systems implementations, including data and timelines required from multiple departments.
  • Oversee implementation and optimization of Ambulatory Digital Health strategy including TeleHealth and other non EMR care-based and digital health systems.
  • Facilitate data transfer and manage processes required for provider and staff setup including, but not limited to, timeline accountability, communication plan execution, effective handoff of milestones and tasks to responsible parties, and accurate reporting.
  • Assist and act as first point of contact for clinicians as they use supported ambulatory systems to manage patient care.
  • Support Value-Based care initiatives by serving as the lead for monthly analytics preparation.
  • Serve as the point of contact within Physician Services for the data needs & validation out of the Ambulatory Systems for the department including patient safety initiatives.  
  • Demonstrate proficiency with LifePoint-supported applications and develop a strong understanding of current clinical and business processes, practices, and workflows in order to effectively train users
  • Coordinate, track and manage vendor operations calls and/or meetings.
  • Participate in training and work with end users and the respective systems vendors.
  • Perform system configuration in support of enterprise standards and lead efforts in defining requirements for system reporting needs.
  • Provide consistent tracking for all employed providers which includes the ambulatory EMR systems used.
  • Deliver support via ServiceNow ticketing platform for various implementation support requests and/or issue resolutions
  • Coordinate training logistics and utilize training communication plans to provide an awareness of educational offerings, procure supplies and materials, and manages scheduling and registration for classes. 
  • Participate in ambulatory system upgrades, new functionality: documentation, testing, and workflows.
  • Develop documentation for implementations, standard processes or procedures, etc.
  • Collaborate with clinical business partners to define role-based workflows within clinical applications. 
  • Provide on-site support during high peak time initial go-lives, optimizations and for new functionality.
  • Participate in change management regarding fixes and enhancements, to assist staff in adopting new functionality and workflows and participate in coordination and communication of system updates and changes.
  • Conduct specialized training such as new employee orientation, mock-up, etc., as required or assigned by management. 
  • Regular and reliable attendance.
  • Perform other duties as assigned.
Additional Information:
  • Position primarily serves internal co-workers.
  • Access to and/or works with sensitive and/or confidential information.
  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

Job Requirements

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.


Education: College Degree Preferred.


Experience: Minimum 2 years’ experience with professional business and electronic medical record (EMR) systems.


Certifications: N/A


Licenses: N/A


Skills and Abilities:

  • Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
  • Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.
  • Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
  • Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
  • Job Specific Impact -- Decisions generally affect own job or assigned functional area.
  • Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
  • Moderate Planning/Organization -- Handle multiple tasks simultaneously with moderate complexity.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.


While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.


In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.


Noise level in the work environment is typical for an office and/or hospital environment.


Moderate overnight travel (up to 30%) by land and/or air.


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran