Customer Service - Emergency Dispatch Representative in West Henrietta, NY at ADT

Date Posted: 3/12/2020

Job Snapshot

Job Description

ADT Inc. (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada, protecting homes and businesses, people on-the-go and digital networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 19,000 people throughout North America. For more information, visit or follow us on Twitter, LinkedIn, Facebook and Instagram.
What’s in it for you:

•         Shift (After Training) : 4:30pm-1:00am or 5:45-2:15am two days off in a row

•         Full Time Hours Over Time available

•         Competitive Pay Starting at $12.24 (More based on experience)

•         Shift differential – during your normal scheduled shift (ie – weekend days = more money!)

•         Benefits (Medical, Dental, 401K )

•         Tuition reimbursement

•         A Company to have a CAREER with

•         Advancement opportunities

Job Summary:
Call Center Environment
•         Responds to alarms using the information provided in instruction screens. 
•         Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies             responsible parties. 
•         Properly documents alarm handling procedures within the alarm screens. 
•         Completes alarm processing in accordance with departmental procedures. 
•         Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm          call backs 
•         Receive inbound calls related to alarm call back inquires 
•         Other duties as assigned. 

Job Requirements

What you bring to the table:

•         High School diploma or equivalent required

•         1 year experience in customer service (preferably in call center)
•         Ability to adapt to accelerating changes
•         Ability to multitask (type while talking) (maneuver multiple computer programs)
•         Examples of times where you exceeded performance expectations
•         Ability to take and compete online assessment
•         Reliable transportation (not on a bus line)
•         Ability to complete drug test
•         Ability to complete background check
ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at to learn more.