Customer Service Rep II - Call Center in Wichita, KS at ADT

Date Posted: 3/17/2020

Job Snapshot

Job Description

Company Overview:
ADT Inc. (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada, protecting homes and businesses, people on-the-go and digital networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 19,000 people throughout North America. For more information, visit or follow us on Twitter, LinkedIn, Facebook and Instagram.
Job Summary:
You are helping to save lives for a living!  You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions.  You multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate customer problems over the phone. You’re not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience!
As our customers’ first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by trouble shooting their problems and providing technical support.  We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs – and remind them that behind our great products are customer centric, accountable and collaborative team members willing to serve them.

Why do you want to be an Everyday Hero?  Why ADT?
  • ADT offers full benefits on the 1st of the month after 31 days of employment.
  • (Medical, Dental, Vision, 401K with 5% matching. 
  • Paid vacation time (We all need to recharge our batteries at some point.).
  • Shift Differentials (more income on most days and work schedules!)
  • Tuition Reimbursement. 
  • A great environment. Everyone says it. We mean it. 
  • Opportunity for Career growth?  Of course!  Employee referral bonuses?  Absolutely!.

Job Requirements

Ideal candidate looks like this:
  • High School diploma or equivalent required. Some college ideal; degree preferred.
  • 1 year experience in customer service (preferably in call center)
  • Can adapt to accelerating changes
  • Ability to multitask (type while talking and/or maneuver thru multiple computer programs). 
  • Technical aptitude and problem solving skills
  • Has examples of times where exceeded performance expectations
  • Takes and completes online assessment
  • Has reliable transportation
  • Ability to complete drug test
  • Ability to complete background check
ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at to learn more.


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