Dir, Systems and Application Support in Longmont, CO at Intrado

Date Posted: 5/21/2020

Job Snapshot

Job Description

Connecting people with each other and the right information is mission critical. Intrado, formerly West develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Intrado is looking to hire a Director, Systems and Application Support to join our Life and Safety team in Longmont.

This Director is responsible for overseeing our operations team, who are subject matter experts in our 9-1-1 solutions from an infrastructure and application standpoint.
Essential Duties:
  • Participate in developing and implementing strategic plans within areas of responsibility in order to proactively enhance ability to meet business initiatives and goals while ensuring adherence to departmental and corporate policies and procedures
  • Lead and direct, assigned Information Technology staff in providing efficient, secure, and properly maintained programs and/or systems which meet end user (e.g., client, internal customer, etc.) needs while ensuring adherence to established corporate and departmental policies and procedures
  • Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to lead staff and handle unique management challenges
  • Proactively strive to enhance the efficiency and effectiveness of all workflow interfaces in order to exceed established business goals and objectives
  • Proactively work to continuously improve expense controls, cost savings measures and budget products
  • Other duties as assigned

Job Requirements

  • Bachelor's Degree with major course work in Computer Science, MIS, or a related field is required, however equivalent work experience in a similar position may be substituted for educational requirements
  • Minimum 7 years of increasingly responsible management experience in MIS or computer science required
  • Minimum 3 years of leadership experience required, preferably in a structured and well regulated environment
  • Understanding/working knowledge of UNIX, Windows, and Tandem/HP systems
  • Experience managing technical teams in an agile/Scaled Agile environment
  • Proven history of managing high performing, highly efficient teams
Our solutions connect people with each other, and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.

This role will be posted for 14 days or until filled.