General Manager CL - Louisville, KY in Louisville, KY at CEVA logistics

Date Posted: 3/25/2020

Job Snapshot

Job Description

CEVA Logistics provides world-class supply chain solutions for large and medium-size national and multinational companies across the globe. As an industry leader, CEVA offers customers complete supply chain design and implementation in contract logistics and freight management, alone or in combination. Together with CMA CGM, a leading worldwide shipping group and CEVA’s strategic partner, we are able to offer our customers end-to-end logistics solutions. CEVA’s integrated global network has facilities in over 160 countries and approximately 58,000 employees; all dedicated to delivering consistently excellent operations and supply chain solutions. In our North American cluster, CEVA has more than 11,000 associates running all of Freight Management and Contract Logistics operations in the United States, Canada and Mexico.

CEVA offers competitive incentive packages, excellent benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. At CEVA, we are passionate about our people and our people are passionate about supply chain management.

Job Summary

Accountable for managing all aspects of a high-volume supply chain logistics operation to ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements, and other regulatory guidelines.  Models and acts in accordance with our guiding principles and core values.

Primary Duties and Responsibilities

  • Lead, direct and manage a high-volume logistics/supply chain operation to ensure that the staff executes on delivering consistent high quality level service and customer satisfaction; and achieves a profitable, cost efficient operations in compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements and other regulatory guidelines.
  • Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending customer matters.
  • Ensure customer contract requirements are understood and utilized to meet business expectations.
  • Manage periodic process reviews for each client. 
  • Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management.
  • Maintain performance statistics and ensure accurate record keeping of all operational documents.
  • Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives. 

Primary Duties and Responsibilities  (Continued)

  • Work with senior management to develop a business plan and goals for department.
  • Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department.
  • Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
  • Ensure directives, rules and procedures are communicated to all operations' staff.
  • Ensure safety methods, practices and programs are implemented and maintained.
  • Ensure that freight is moved safely and in a timely manner utilizing appropriate equipment and tools. 
  • Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
  • Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
  • Train and certify new employees on all performance standards.
  • Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities. 
  • Conduct annual performance reviews for all staff within department.
  • Address all employee performance problems promptly and directly in accordance with CEVA personnel polices and procedures.
  • Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.
  • Perform other duties as needed.


Education and Experience

  • High School Diploma or GED required.
  • Bachelor’s Degree in Business Administration, Transportation, Logistics, Supply Chain Management or a related field preferred.
  • Minimum nine to twelve years related experience in a management role with progressively increasing responsibilities.
  • Minimum seven years industry experience preferred.
  • Minimum seven years supervisory or managerial experience required.

Certifications and Licenses

  • None.

Languages and Communication Skills

  • Must be able to read, write and speak English fluently.
  • Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds. 
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from management, employees and vendors.


Computer Skills

  • Computer literate
  • Intermediate level proficiency in Microsoft Office, internet, web-based and related job specific software applications.
  • In-depth experience with WMS and TMS applications preferred.


Other Skills/Experience

  • In-depth knowledge of all company products and services.
  • Highly experienced in the management of logistics operations.
  • Strong expertise and experience in inventory management and reconciliation.
  • Knowledgeable of ISO guidelines, Sarbanes Oxley and other related government regulations and requirements.

Qualifications (Continued)

  • Demonstrated success in leading, managing and developing staff and high performance teams.
  • Ability to manage the financial aspects of a department (purchasing, budget preparations and review, financial reporting and monitoring expenses).
  • Demonstrated leadership skills in influencing departments and implementing and managing change.
  • Experience in strategic planning and execution.
  • Proficient in project management methodologies with a focus on developing solution driven strategy plans to achieve goals, implementing business requirements analysis and testing processes, and identifying timeline constraints, and risks.
  • Highly skilled in making customers and their needs a primary focus of one's actions.
  • Ability to develop and sustain productive relationships.
  • Excellent written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
  • Strong interpersonal skills including diplomacy and patience.
  • Demonstrated skills in organization group process, problem identification and resolution.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.