Horseshoe JB's Host/Cashier (FT) in Robinsonville, MS at Caesars Entertainment

Date Posted: 3/25/2020

Job Snapshot

Job Description

Responsible for providing the Guests with a delightful dining experience from the initial reception until the final good-bye in accordance with Horseshoe high standards of Guest Services.

Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table.

Advises Guests of waiting time.

Responsible for seating Guests according to established rotation procedure, distribute menus and explain the food items.

Handles any Guest complaints and resolves them quickly and courteously.

Assists in maintaining standards of health, safety, and sanitation.

Responsible for the initial reception to all guests upon arrival. 

Uses the proper greetings to guests as instructed in our training manual. 

Uses proper telephone etiquette. 

Receives payment from guests and processes payment in Micros. 

Seats all stations in order or rotation to ensure fairness and maximum service to guests. 

Coordinates with servers and bussers to assure availability of tables for our guests. 

Inspects podium for cleanliness, organization, and par levels of all supplies to be used during the course of the shift. 

Inspects and wipes down all menus at the end of each shift and replaces the inserts when necessary. 

Carries out Horseshoe customer service policy to each guest at all times. 

Works well with other restaurant employees to promote teamwork oriented atmosphere.

Job Requirements

EDUCATION/SKILLS/EXPERIENCE:
 
High School Diploma or equivalent preferred. Friendly, pleasant and courteous. 
Previous experience as a cashier or checker preferable but not required.
Must be at least 21 years of age.
 
 
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
 
Must be able to maneuver to all areas of the casino.
Must be able to lift up to 10 pounds
Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine.
Must be able to work at a fast pace and in stressful situations.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues.