IT Strategy and Planning Manager in Orlando, FL at Diamond Resorts

Date Posted: 3/24/2020

Job Snapshot

Job Description

The IT Strategy and Planning Manager is responsible for collaborating with the Digital and Corporate Marketing teams, while supporting all cross functional core business leaders and the analysts.  Reporting to the Client Services Executive in Technology, this role focuses on applying analytical skills, strong business judgement, industry knowledge, market trends, and a focus on core operations inputs to increase the overall effectiveness of digital and technology as a whole.

  • Serves as a business liaison, program/team leader, and consultant on numerous business topics across the portfolio of the team.
  • Leads strategic programs and solves problems on behalf of the Company's Information Technology organization.
  • Provides thought leadership in strategic initiatives and business deep dives to accelerate growth relative to the strategic and operational goals.
  • Supports decision-making through data analysis and insights spanning multiple areas:  Marketing, Sales, Finance, Yield Management, and Hospitality.
  • Drives the process of getting from problem statement to recommendation:  breaks down problems and develops analysis framework; identifies and procures relevant data; constructs models as appropriate to analyze data and derive insights.
  • Creates executive-level presentations with supporting data visualizations.
  • Presents complex analytical findings in a clear, concise, and decision-impacting manner.
  • Implements systems ensuring strong follow-up management on action items and questions with relevant senior leaders.
  • Owns compiling business status communications including composing weekly, monthly, and quarterly business review content.
  • Consistently imparts clear and concise summaries for the business to leadership/management team and effectively answers questions in detail.
  • Manages competing priorities across a wide range of stakeholders.
  • Ensures time is focused on the highest value activities and issues.
  • Builds and manages agendas for leadership meetings.
  • Provides an independent perspective, and acts as a sounding-board for ideas.
  • Develops and maintains positive working relationships with partner teams in a collaborative team environment.
  • Hires, trains, supervises, develops, and empowers team of analysts in and out of direct line of support.
  • Provides direction, objectives, and appraisal of team members.
  • Communicates business strategies to team members and cross-functional partners.
  • Monitors the progress of team goals.
  • Identifies business pain points and outlines strategic opportunities that can be addressed by information systems and services.
  • Develops strategic partnerships with business leadership and IT to deliver technology solutions that align with strategic Company objectives which include business planning, resource allocation, and forecasting.
  • Serves as an active listener for stakeholders and understands the change impact desired with the ability to play this back, validate concepts and develop conceptual and strategic proposals to support suggested system and implementation strategies.
  • Advises business partners on technical implications and solution options, manages complex IT portfolios, and supports senior members of the team in achieving desired results through the delivery of technology solutions.
  • Assists in the planning and execution of the assigned information technology strategy, roadmap, and solution delivery projects with the assigned domain(s).
  • Monitors and ensures progress is being made, engages delivery teams, and serves an integral part of driving processes and projects to completion.  
  • Designs the overall business process management strategy in alignment with all stakeholders.
  • Works to define future-state processes and gains alignment on strategic decisions along with cross-functional team members that represent the end-to-end process.
  • Identifies tools and methodology to conduct Business Process Management which align with the Company's objectives.
  • Leads analysis and design of future business processes that span multiple functional areas.
  • Identifies and proposes process changes that add business value and deliver increased process efficiencies.
  • Empowers IT enablers in building tools and products used to drive an improved customer experience, both for internal and external users.
  • Owns the customer experience, thinks and acts in ways that put customers first, give them seamless digital options at every touchpoint, and make them promoters of the Company’s products and services.
  • Drives results and growth.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. 
  • High School Diploma or equivalent.
  • A minimum five (5) years of experience in the IT project management field required.
  • A minimum three (3) years of supervisory experience in the IT project management field required.

This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff.  A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related.  Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. 
Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance.  Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets.   Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives. 
Specific supervisory duties include, but are not limited to the following:
  • Determines and creates policies, procedures, and manuals for direct reports.
  • Establishes objectives and goals for the team; plans, organizes, and manages work flow.
  • Assigns, monitors, and reviews work; evaluates direct report’s performance.
  • Recruits, interviews, trains, disciplines, and terminates direct reports. 
  • Orientates and trains direct reports.
  • Approves time records and time off requests; submits payroll for direct reports.
  • Investigates and resolves concerns and complaints.
  • Provides assistance and support; maintains a positive and professional working environment.
  • This position does not require licenses or certifications.

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Understands the power of well-defined processes and knows how to design and implement them.
  • Must be able to work cooperatively with other co-workers regardless of personality, presence, or communication style.
  • Must be able to provide cordial customer service regardless of customer personality, presence, or communication style.
  • Able to perform several tasks at once.
  • Able to work in a stressful atmosphere.
  • Able to greet others cordially.
  • Ability to verbally communicate with all other associates.
  • Ability to operate general office machinery (telephone, scanner, copier, fax machine, etc.).
  • Able to attend meetings outside of department, in different time zones and/or in different countries.
  • Able to operate personal computer keyboard in order to create reports, schedules, and other appropriate documentation.
  • Possesses persuasion and negotiation skills and able to use them in a tactful and diplomatic fashion.
  • Professional written and oral communication skills with the ability to present technical concepts to senior leaders.
  • Exceptionally self-motivated and self-directed to work with a geographically dispersed business
    and IT teams.
  • Computer proficiency in Microsoft Word, Excel, and Outlook.
  • Understands how to develop and implement business strategies.
  • Ability to interpret and create policies, procedures, and manuals.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.
  • Basic math skills.