LPN/RN TRIAGE - PHYSICIAN PRACTICES in Olympia, WA at Capital Medical Center

Date Posted: 5/22/2020

Job Snapshot

Job Description

Position Summary: The Triage Nurse is responsible for assessing patient needs, detailed evaluation of symptoms, either over the phone or in person, and offering medical recommendations utilizing current triage protocols and the nursing process while under direction and supervision of authorized healthcare practitioner. Acts as support person for all clinical needs of the practitioner, as related to patient care, ancillary services, patient education, laboratory / diagnostic result interpretation,patient follow-up, and accurate medical chart documentation and maintenance. Serves as a clinical resource and professional role model for all office staff. Administers medications and performs medical and nursing procedures as ordered within scope of practice. Acts as team lead in emergency situations.

Reports to: Clinic Supervisor/Practice Director

Job Requirements

Requirements

Position Summary: The Triage Nurse is responsible for assessing patient needs, detailed evaluation of symptoms, either over the phone or in person, and offering medical recommendations utilizing current triage protocols and the nursing process while under direction and supervision of authorized healthcare practitioner. Acts as support person for all clinical needs of the practitioner, as related to patient care, ancillary services, patient education, laboratory / diagnostic result interpretation, patient follow-up, and accurate medical chart documentation and maintenance. Serves as a clinical resource and professional role model for all office staff. Administers medications and performs medical and nursing procedures as ordered within scope of practice. Acts as team lead in emergency situations.

Reports to: Clinic Supervisor/Practice Director

Position Qualifications:
1. Ability to meet minimum hospital hiring standards.
2. High school or GED equivalent education.
3. Completion of an Accredited Nursing programwith active Washington State license.
4. Current BLS certification
5. Past emergency room or urgent care center experience preferred, but not required.

Essential Job Functions*:
1. Communicates effectively both verbally and in writing. Communicates with staff and patients in a professional, polite and courteous manner. Gathers data and documents observations clearly, legibly, and in a timely manner. Documents / communicates interventions in the patient’s chart and with the practitioner.
2. Assists with management of medications and works with patients on renewal issues.
3. Manages symptom calls and walk ins: takes calls, triaging symptoms by utilizing relevant data such as medical records, , observations, listening skills, and triage protocols in order to determine next steps for best patient care. Works with patient to schedule appointments, home treatment options or refers them to higher level of care as appropriate.The triage nurse should schedule the patient with an open provider if the provider of record is unavailable or unwilling to see the patient within the needed timeframe.
4. Maintains clean and neat workstations,assists in keepingclinical areas such as nurses’ station and exam rooms stocked with appropriate supplies in order toconduct patient care in an efficient manner. Sterilizes equipment, maintains diagnostic equipment according to policy and procedure.
5. Maintains security and confidentiality of patient’s medical information
6. Collects objective data from patients such as vital signs and observed symptoms, and enters into patient chart. Able to room patients,prepare for exam, and give post exam instructions as needed.
7. Serves as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness
8. When necessary, calls patients with test results and follow up care instructions per provider order within department guidelines.

Essential Physical, Mental and/or Environmental Working Conditions:
Must be able to meet the physical/mental demands of position with or without accommodation. See checklist (page 2) for specific physical, mental and environmental working conditions.
1. Must be able to utilize good judgment, demonstrate patience, and maintain a professional demeanor at all times.
2. Maintains a flexible, open attitude in regard to job and clinic change. Contributes to teamwork necessary to complete clinic functions.
3. Must be able to work in a busy environment and manage stress well.
4. This position has the potential for placing the employee at risk for occupational exposure. Definition of occupational exposure: any reasonable anticipated eye, skin, mucus membrane, or potential contact with blood or other potentially infectious materials that may result from the performance of an employee’s duties.