Job Description

Position Overview:

The primary responsibility of the Manager – Customer Engagement is to plan and coordinate memorable experiences for all Hotel Sales and Catering Sites, Preplanning Events, and On-Site Customer Events.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Collaborate and support the Sales team in all aspects of site visits, including planning of site, managing budget, organization, coordination of site/event, etc.
• Coordinate necessary arrangements, site inspections, agendas and all planning and execution related to site/event.
• Communicate client trip arrangements and itineraries to the customer and appropriate department managers in a professional and timely manner.
• Facilitate and update the site visit and pre-planning itineraries.
• Communicate all client arrivals, site visit summaries to the appropriate management.
• Collaborate with Marketing and other internal or external partners to create an innovative, customized sites/customer experience.
• Research event trends, trending gifting items and unique experiences.

Additional Duties & Responsibilities:

• Ensure that the requested function and guest rooms are appropriately reserved, and billing set up correctly for all attendees of the site/event.
• Inspect each reserved function and guest room prior to site inspections and resolve any issues.
• Assist with event planning as needed.
• Track all expenses related to site inspections visits.
• Collaborate with Sellers on personalized amenities for customers.
• Responsible for securing and distributing tickets for applicable entertainment, both on site and off property within the partner entertainment venues
• Focus on creativity, communication, organization, and deadlines.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

• Company Standards of Conduct

  All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Bachelor’s degree.
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• 3 years of experience in events management in the hospitality, sales, travel, or tourism industry.
• 3 years of experience in hotel sales, event management or operations.
• 2 years of experience using CRM – Delphi, MS Dynamics, and MS Office products.
• Working knowledge of Delphi, Microsoft Office, CRM, Excel, and Access.

Minimum Qualifications:

• Must possess exceptional multi-tasking capabilities and demonstrated unparalleled customer service orientation.
• Proven ability to plan, execute, administrate, and manage minutiae of event coordination, including budget and post-event reporting.
• Ability to coordinate multiple internal clients effectively and collaborate with internal Marketing and other partners.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.