Medical Office Receptionist in Sanford, NC at LifePoint Health

Date Posted: 10/18/2020

Job Snapshot

  • Employee Type:
  • Location:
    Sanford, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Central Carolina Hospital

General Summary: A non-exempt medical office position responsible for front office processes in the physician practice Essential Job Responsibilities:

  1. Greeting patients entering the physician practice.
  2. Answer office phones, make appointments, confirm appointments.
  3. Check-in patients and collect accurate patient demographics, enter data into electronic system and verifies insurance.
  4. Check-out patients and assist them with referral processing and scheduling process
  5. Collect co-pay, post patient payments.
  6. Charge entry and patient balance processing.
  7. Work daily reports as set by practice manager 
  8. Balance daily batches
  9. Perform day end processes as set by office protocol

Job Requirements

Education: High school diploma/GED required. Completion of a medical office assistant program preferred.

Certification: Prefer healthcare management/administration certification.

Experience: Must have a minimum of 2 years of experience working in a medical office setting

Other Requirements: Basic computer skills.  Must be able to work on tobacco-free campus.

Performance Requirements:


  1. Knowledge of insurance verification process
  2. Understanding of documentation required for physician appointments.
  3. Knowledge of Electronic Health Systems
  4. Knowledge of ICD-10 and CPT codes
  5. Knowledge of the policies and procedures of a clinic sufficient to provide effective patient care.


  1. Skill in multi-tasking.
  2. Skill in customer service.
  3. Skill in computer hardware and software use.
  4. Skill in verbal and written communication.
  5. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
  6. Skill in analyzing situations accurately and taking effective action.
  7. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
  8. Skill in organizing work, making assignments, and achieving goals and objectives.
  9. Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran