Member Experience Manager in MI-Dearborn-TPC Michigan at ClubCorp

Date Posted: 10/28/2020

Job Snapshot

Job Description

Job Summary

Member Experience Manager - (206582 )

TPC Michigan is searching for the next best Member Experience Manager to add to the team. The Member Experience Manager is a dynamic team player who shepherds the lifestyle programming, communication and retention efforts for the club. Please submit your application and resume if you have these critical success factors:
  • You are a ‘people person’ with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience
  • You have exceptional communication and interpersonal skills
  • You have the ability to multi-task, prioritize and manage your time effectively
  • You have strong phone contact and active listening skills
  • You enjoy planning and executing social events
  • You have a positive, empathetic and professional attitude toward customers (we call them Members)
At TPC Michigan, you’ll find:
  • 18 holes of championship golf designed by the legendary Jack Nicklaus and a full-service practice facility
  • The Golden Bear Lounge – our new golf and social hub with great food, craft drinks and simulated golf games
  • A team of Class A PGA & PGA-affiliated golf instructors with years of experience developing programs to help you play better golf
  • A full-service Clubhouse with a Golf Pro Shop, Men's and Ladies' Locker Rooms with individual wet areas
  • Our Grill and Bar which provides the perfect casual retreat for a delicious meal or afternoon cocktail
  • We also offer full on-site catering services and corporate golf outing facilities for groups of all sizes
  • Several private event spaces that are great locations for business meetings, weddings and family celebrations
The Member Experience Manager reports to the General Manager and is a Club-based position with the following key responsibilities:
  • Deliver and exemplify ClubCorp’s Purpose and Mission Statements
  • Interact with Members and Guests professionally
  • Work with club leadership team to design and implement the Club’s lifestyle programming
  • Lead the club’s membership retention efforts through programming, onboarding and ARMI analytics dashboard
  • Work with the Food & Beverage department to create, maintain function sheets and event files for each Member events
  • Coordinate, draft and design Member communications
  • Partner with the Membership Director on New Member Orientations, New Member Welcome Receptions and New Member Connect (retention)
Job Requirements:
  • Undergraduate degree preferred (communications, journalism, marketing, public relations or hospitality management)
  • Prior experience in sales, relationship management, customer service, membership associations and/or fundraising
  • Prior experience in leading a team or multiple projects to successful outcomes preferred
  • Knowledge of Food & Beverage, event planning and social etiquette
  • High energy, outgoing personality
  • Organizational skills and attention to detail
  • Strong technical literacy including Microsoft Word, Excel, PowerPoint, Publisher and POS
  • Strong Social Media skills (Facebook, Twitter, Hoot suite, etc.) plus website knowledge
  • Diplomatic team player able to foster relationships with Members, employee partners & guests

Work Locations:TPC Michigan, One Nicklaus Drive, Dearborn, MI, 48120
Job:Member Relations
Shift:Open Availability