Membership Director in NC-Raleigh-City Club Raleigh at ClubCorp

Date Posted: 11/13/2020

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Membership Director - (206828 )

Description
Membership Director
 

Vibrant energy meets classic Carolina style at City Club Raleigh, the city's go-to destination for high-tech business amenities, outstanding personalized service and world-class fun. Located in Raleigh, North Carolina, it is the place where industry, professional and civic leaders gather in the state capital for meaningful business connections and vibrant social activity. As a city club in the ClubCorp family, City Club Raleigh, provides a sophisticated downtown address where executives can work away from the office or unwind and network with their colleagues. You will join elite Employee Partners dedicated to delivering top-quality service to your Members and working together to tackle any challenges. Thrive in a community environment where you get to know the Members you serve and build important connections throughout your club's community. Become a part of the extended ClubCorp family, as the Membership Director of City Club Raleigh, and enjoy the perks of working with the best. 


The Membership Director maximizes membership sales through recruitment and facilitation of new Members, referrals, and assisting in decreasing Member attrition. This is accomplished through sales execution and attaining or exceeding the annual budget revenue goals for membership.


Primary Objectives to achieve membership department goals, as applicable:

  • Dues Added
  • Initiation Fee
  • Net Member Growth
  • Net Dues
  • Manage Contra and Membership Expenses
  • All New Members attend a New Member Orientation
  • Connect Members to the Club, Employee Partners, and other Members
  • Touch every Member that is resigning at the Club (options – depend on size of Club)
  • Resell the Club through relationships and discussion
Essential Duties and Responsibilities:
  • Responsible for achievement of Membership Department’s sales plan, goals and objectives following all guidelines, policies, and procedures
  • Responsible for generating enough prospect inventory to support the Club’s sales plan and the maintenance of prospect database in accordance with standards utilizing the appropriate CRM system
  • Responsibility for execution of follow up with new Members through a 30/60/90-day Campaign resulting in Member Referral
  • Responsible for the formation and function of a Membership Committee whose purpose is geared towards the generation of prospects and new Members. Additionally, will assist with connecting new Members to the membership at large
  • Represents the Club in community activities and organizations to provide community awareness of the Club and to develop sources for prospective Club Members
  • Prepare and attend all weekly sales meeting with GM
  • Collaborate with VPM and Marketing Manager to develop annual/quarterly game plan to generate quality leads through strategy and pricing
Additional Responsibilities:
  • Promote the Club to the local community by attending Member functions, sponsoring community events, representing Club within community organizations
  • Develop process and execute the New Member Orientation strategy
  • Maintain communication with peers by attending weekly department head and sales meetings
  • Implement and support all company initiatives and programs as requested

The ideal candidate is a dynamic and focused leader, full of energy and creativity, with strong written and verbal communication skills. We are looking for a sales Rockstar, who is proactive and creative in lead generation, well connected in the industry, savvy when it comes to marketing strategies and social media, and remains passionate for creating long lasting memories for members and guests. 



Qualifications:

  • 4-year college degree preferred and 2 – 3 years of related experience in sales preferably fundraising/hospitality/service industry, or equivalent combination of education and experience
  • Undergraduate degree in business, marketing, public relations, communications or Hotel and Restaurant Management preferred
  • Strong sales skills required
  • Sales training preferred
  • Proficient in computer software including Microsoft Word, Excel, and CRM
  • Solid time management, organization, and prioritization skills; ability to work independently
  • Excellent customer service orientation and focus on customer satisfaction required
  • Strong leadership and people skills, plus the ability to build and foster a team environment desired


Work Locations:City Club Raleigh, 150 Fayetteville Street 28th Flr, Raleigh, NC, 27601
Job:Membership
Schedule:Regular|Full-time
Shift:Open Availability