Patient Access Representative II - PRN (as needed) in Hickory, NC at LifePoint Health

Date Posted: 2/22/2021

Job Snapshot

Job Description

Frye Regional Medical Center

Responsible for duties in support of departmental efficiencies which may include: but not limited to performing
scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain
complete and accurate patient demographic information. Patient Access representatives also must employ proper,
compliant patient liability collection techniques before, during & after date of service.

Reports to: Manager, Patient Access

Greeting customers following Standards of Care, provides world-class customer service, completes full patient
registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and
secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment,
Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient
information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures
(enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques
before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to
financial & cash control policies & procedures.
Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies
insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities,
obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit

notification to payors. May also assist with scheduling and coordinating post discharge care for patients.

Job Requirements


Minimum education

X High School Diploma □ Preferred X Required

Minimum Work Experience

0 – 1 year in a Customer Service role.

0 – 1 year administrative experience in medical facility, health insurance, or related area preferred

LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.