Patient Access Svc Specialist (Downtown) in Columbia, SC at LifePoint Health

Date Posted: 11/18/2020

Job Snapshot

Job Description

Providence Health

Founded as Providence Hospitals in 1938 by the Sisters of Charity of St. Augustine, Providence's two free standing full-service hospitals and numerous satellite practices maintain a true devotion to advanced clinical expertise and unmatched compassion. On February 2, 2016, Providence became part of the LifePoint Health network, and shortly thereafter, changed its name to Providence Health to better represent the full complement of its services. Driven by quality, compassion, and Christ, Providence treats the whole person- body, mind, and spirit.

Providence Health- Downtown is currently looking for an experienced Patient Access Service Specialist to join our team.

Essential Functions

The Patient Access Specialist interviews patients and/or patient family members to obtain the necessary demographic, guarantor and insurance information. The Specialist verifies insurance information, coinsurance, co-pay and deductible amounts; documents the system and shares this information with the patient when appropriate so as to assist with the collection of patient out-of-pocket expense prior to service being rendered. Attention to detail, promptly returning phone calls, and alerting a member of the Patient Access Services Leadership Team to high risk situations are extremely critical.

The Patient Access Specialist maintains a courteous and professional demeanor, always identifies him/herself by name and department, and greets customers with a friendly reception while displaying concern, compassion and respect. The Specialist analyzes relationship issues on a routine basis so as to discover and address issues within a reasonable time avoiding the development of an on-going problem. The Specialist provides support and assistance to coworkers and works unconditionally with other hospital staff members to provide the highest level of service possible.

Observes and supports hospital policies without reservation. Attends departmental meetings, in-services and other meetings as required to maintain professional growth. Facilitates change so as to promote the advancement and application of new knowledge about health care

Job Requirements

Minimum Experience

Two years progressive responsibility in a healthcare and/or customer service setting preferred.

Proficiency in hospital software systems (Meditech preferred) and Microsoft Office products a plus.

Minimum Education

Two-year degree in Healthcare or Business Administration preferred; customer service and/or healthcare patient access experience may be substituted.


Providence Health Downtown

2435 Forest Drive

Columbia, SC 29204

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran