PBX Operator - PT in Lake Havasu City, AZ at LifePoint Health

Date Posted: 10/5/2020

Job Snapshot

Job Description

Havasu Regional Medical Center

Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, courteous, confidential and polite manner. Demonstrates proficiency in using the integrated computer/telephone workstations to process all calls. Essential Functions

To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines

Accurately and promptly responds to, processes and documents all code arrests, fire alarms (including troubles, disables and tests), emergencies and disasters per established policies and procedures

Demonstrates proficiency in using the integrated computer/telephone workstation to access information and process calls for patient, facilities, staff, departments, physicians, and the community at large and other duties as assigned Accurately and efficiently processes a high volume of incoming , outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, courteous and polite manner. Accurately and promptly responds to, processes and documents all code arrests, fire alarms (including troubles, disables and tests), emergencies and disasters per established policies and procedures. Notifies appropriate facility personnel and coordinates communication with facility based staff, local fire jurisdictions and vendors. Review schedule and scheduling emails and print all packets for registration Must be able to locate database information quickly and process calls utilizing computer based on call schedules, physician/staff rosters, patient databases and other information Maintains work area in an uncluttered, safe and clean environment. Non-Essential Functions

Accurately and efficiently processes a high volume of incoming , outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, courteous and polite manner. Accurately and promptly responds to, processes and documents all code arrests, fire alarms (including troubles, disables and tests), emergencies and disasters per established policies and procedures. Notifies appropriate facility personnel and coordinates communication with facility based staff, local fire jurisdictions and vendors. Review schedule and scheduling emails and print all packets for registration Must be able to locate database information quickly and process calls utilizing computer based on call schedules, physician/staff rosters, patient databases and other information Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position. This position description does not restrict the right of management to assign or reassign duties and responsibilities with and without notice.

Job Requirements

Education Required:

High school diploma or equivalent

Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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