Ramp Manager in Minneapolis, MN at Sun Country Airlines

Date Posted: 3/12/2020

Job Snapshot

Job Description

Ramp Manager (MSP)

When you come onboard at Sun Country Airlines, you are joining an experienced team of driven and talented employees. We affordably connect guests to their favorite people, places and memories, and we do it by cultivating a culture that encourages our team to pursue their passions in the air and on the ground – allowing you to Fly at the Speed of Life. We take pride in our company, culture, and comradery, and would love to have you join us.

The MSP Ramp Manager position is responsible for the entire Ramp Operation at Terminal 2. This position will be accountable for the safety, efficiency, operational standards, policy implementation, and financial performance of the Ramp at Terminal 2.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Develop, review, update, and implement business planning including operational and financial performance
  • Provide leadership for employee relations through effective communications, including coaching, discipline, and recognition
  • Mentor employees to build bench strength for promotional opportunities
  • Hold management/supervisor team accountable for timely and effectively handling of all employee related issues, focusing on improved performance and professional documentation
  • Reviews activities, cost operations and forecast data to ensure progression toward station/corporate goals and objectives
  • Daily operational tracking of performance, taking immediate action to correct any shortfalls
  • Collaborate with the Customer Service team to ensure process are safe and efficient
  • Administer organizational polices and provide accountable oversight of all the duties and responsibilities thought subordinate managers/supervisors
  • Manage, track, and maintain accountability for all Ramp Agents.
  • Act as the representative to the airline customer.
  • Complete shift reports and sign timecards
  • Ensure that ramp personnel adhere to established company and federal safety regulations
  • Prepare incident reports as needed for violations of company policy
  • Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained
  • Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items
  • Any other duties assigned by management

Supervisory Responsibility

MSP Ramp Shift Manager



Required Skills
  • Two or more years of related experience
  • Previous Ramp Management experience
  • Proficient in Microsoft Office
  • Effective communication skills, both written and verbal
  • Ability to work efficiently under time constraints
  • Possess a valid driver’s license
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • Previous department head experience
  • Bachelor or Associate degree
  • Continuous Improvement/Lean/6-Sigma experience/training
  • Greenbelt (or greater) certification

Work Environment

This job operates outdoors in all kinds of weather, this includes extreme cold and heat and in all type of precipitation. While working on the ramp this position will be exposed to the extreme noise of aircrafts arriving and departing.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 60 pounds and occasionally lift and/or move up to 100 pounds. This position will be required to occasionally push/pull up to 300 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.



Additional Notes

Must be able to obtain an MSP SIDA badge.

AAP/EEO Statement

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



Required Experience