Job Description

Responsible for the accurate and timely registration of patients into the hospital’s inpatient, outpatient, emergency department areas with a professional and courteous manner. High intense area that requires Customer Service Training with continuing education throughout the year.
• Observes professional ethics in maintaining confidential information concerning the financial, personal, medical or employment status of patients/families at JPMC.
• Must follow and enforce accepted safety practices for patients and hospital.
• Must report safety hazards and initiate appropriate action.
• Must participate in safety instructional programs.
• Performs registration of patients by:
• Obtaining personal information
• Informing patients of billing procedures
• Obtaining insurance information and approval of bill.
• Obtaining consents for treatment
• Informing patients on their Rights
• Obtaining advance directive information and copies for record when available.
• Verifying of insurance information
• Must perform switchboard duties at night.
• Monitors emergency alarm system.
• Maintains patient privacy during the registration process.
• Must display a professional, friendly, and courteous manner at all times.
• Report any unusual incidents/patient concerns to supervisor timely.
• Must complete mandatory customer service training upon hire.
• Mandatory customer service training will be required 4 times a year.
• Must comply with mandatory Customer Service guidelines as outlined in evaluation.
• Performs other duties as assigned.