Registration Clerk in Youngsville, NC at LifePoint Health

Date Posted: 10/18/2020

Job Snapshot

Job Description

Person Memorial Hospital

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.

  • Greet patients and handle check-in/check-out process, including use of Clockwise system.
  • Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
  • Distributes and explains forms, documents, and educational handouts to patients or family members.
  • Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
  • Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
  • Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
  • Provide and complete IMM's & MSP's timely to be compliant.
  • Maintain Lobby and Registration wait time to less than 10 minutes.
  • Verifies insurance and runs estimators for pre-registration accounts.
  • Assist with front lobby as need arises.
  • Authorization obtained to reduce denial rates.
  • Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
  • Maintain accurate accounting of cash drawer during shift.
  • Call patients to follow up on their visit to MAUC, as needed.
  • Maintain cleanliness and functionality of office, particularly lobby and registration area.
  • Other duties as required.

Reports to: Practice Manager

FLSA: Non-exempt

Grade: G04

Job Requirements

Minimum EducationHigh school diploma or equivalent is required.Ability to read, write, and perform basic mathematical functions
Minimum Work ExperienceFamiliarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.Knowledge of insurance/medical terms and policies preferred but not required.Efficient and accurate completion of daily tasks and data entry.
Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.Professional appearance and manner

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran