Repres Member Serv - F and B in IN-Indianapolis-Skyline Club - Indianapolis at ClubCorp

Date Posted: 9/18/2020

Job Snapshot

Job Description

Job Summary

Repres Member Serv - F and B - (201037 )


Provide the Warm Welcome and Fond Farewell to all Membersand Guests. Answer phones, direct Members and Guest to their destinationswithin the club, provide business and concierge services to our Members. Informmembers and guests of Club services, features, upcoming events, room locationsand amenities.


1. Because of the fluctuating demands of the Club’soperation, it may be necessary that each Employee perform a multitude ofdifferent functions; therefore, as an essential part of your job, you will beexpected to help others when the occasion arises, just as other Employees areexpected to help you. Accordingly, you may be expected to perform other tasksas needed or as directed.

2. Adhere to all of the various mandatory standards ofoperations, policies and procedures, manuals, memos, oral instructions, etc…allof which go to make up the essential functions of the job

3. Answer telephone promptly and courteously within 3 rings,take reservations, direct calls to appropriate areas, and/or take messagesand/or deliver messages as necessary.

4. Greet and direct Members and their guests to their clubdestinations

5. Converse with Members and Guest. Be outgoing andfriendly, and act as an extension of the Membership Department in obtainingprospective member referrals.

6. Prepare reservation sheets for dining room. Verify allMember numbers and Associate Club Members, pull Red Star/MemberPride info onall Members and provide to appropriate Departments for follow-up.

7. Be knowledgeable of the following:

-All Club services, hours of operation, amenities

-All Club technology features

-Directions to and from the Club

-Guest policies

-Basic Membership information including how to describe anddefine the club

-Club food concepts, dress code, ambiance

-Local events, attractions, holiday schedules, access toservices outside the club, ticket availability, notary services, etc…     

-All Corporate Offerings and Websites

-All upcoming Member events including theme, currentavailability, price


One year experience as receptionists, PBX operator,Administrative role, concierge or customer service agent  

Work Locations:Skyline Club - Indianapolis, One American Square 36th Floor, Indianapolis, IN, 46282
Job:Restaurants and Bar
Shift:Open Availability