Salesforce Solution Architect in Remote, OR at Rackspace

Date Posted: 3/11/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Remote, OR
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/11/2020

Job Description

Job Description 

Rackspace is hiring a Salesforce Solution Architect to join the Salesforce consulting division within our professional services group. This is a client-facing role that combines technical responsibilities and traditional consulting elements. The Salesforce Solution Architect will be involved in the post-sales, implementation stage of Rackspace's services and solutions, and act as the technical adviser in the pre-sales/discovery process.  
 

Responsibilities 

The Salesforce Solution Architect will deliver Salesforce solution definition, design, implementation, customization, integration, and managed services for clients which will include, but isn’t limited to the following: 

  • Participate in process flow analysis and process redesign along with Project Manager 
  • Produce a detailed functional design document to match customer requirements 
  • Provides oversight to Salesforce Engineer to make sure the configuration workbook meets the solution requirements 
  • Collaborate with a team of Salesforce Architects, Developers, and Engineers to determine the most appropriate technical strategy and designs to meet business needs  
  • Provide current best practice and 3rd Party solution alternatives as part of the functional design document 
  • Participate in internal projects as required 
  • Act as a team lead and assist the delivery team in building out declarative functionality within Salesforce 
  • Participate in business process due diligence, creation, and documentation of end-user requirements of new and/or existing customer application implementation projects  
  • Share best practices and be consultative to clients throughout the duration of the project- act as a trusted partner  
  • Participate in pre-sales activities and support proposal development (statement of work) 
  • Establish and build a rapport with clients throughout the project lifecycle to identify areas of future business 
  • Participate and lead, when needed, project meetings with the customer 
  • Act as an escalation point for risks and issues to the project team and client management 
  • Demonstrate broad solutions leadership, impacting significant solution direction, exerting influence outside of the immediate team and driving change 
  • Provide and train Salesforce best practices to clients using case scenarios and practical experience in relation to their business processes and best practices 
  • Understand business drivers for professional services projects, and assist in defining required features and mapping Salesforce features to business processes    
  • Act as a key contributor in the design of customized solutions and execute the solution by leveraging SFDC and other toolsets  
  • Manage client expectations and maintain communication throughout the course of the project 
  • Engage with customers on additional requirements and business needs 
  • Manage task-level budget/scope to ensure client success and project profitability; tactfully work with clients to address out of scope requests and use client account manager to re-align expectations or seek additional scope/budget 
  • Assist the business in understanding the effort, risk, and effect of making changes to a Salesforce instance 
  • Maintain current Salesforce.com certifications such as Salesforce Admin, Sales, and Service Cloud certifications  
  • Serve as a subject matter expert on Salesforce technology and common AppExchange tools 
  • Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements 
  • Assist in defining required features and mapping Salesforce features to client business processes 
  • Map and load standard object data into Salesforce 
  • Build and manage dashboards, views, and reports 
  • Design and develop workflows and assignment rules to automate manual processes 
  • Create and maintain system-related documentation, such as business requirements, process flows, data maps, configuration worksheets, etc.     

Required Skills & Experience 

  • First and foremost, a passion for Salesforce and helping businesses/clients succeed! 
  • Strong grasp of Salesforce essentials e.g. products, opportunities, leads, reporting, security/sharing, automation (workflow rules, process builder), and importing data (typically from spreadsheets) 
  • Strong requirements and design documentation skills are a must 
  • 5 plus years of experience in a consulting environment 
  • In-depth professional experience/background working in professional services, sales or customer support operations 
  • Minimum of Salesforce.com Administrator, Sales Cloud, and Service Cloud certifications 
  • Ability to understand business requirements and convert them into solution designs 
  • Advanced experience with Salesforce.com configuration and custom development 
  • Strong presentation and communication skills 
  • Ability to balance multiple projects simultaneously; workload will be a blend of small, medium, and large implementation projects 
  • Must maintain professional knowledge of and relationships within the Salesforce.com ecosystem 
  • Ability to work autonomously, manage your time, and make judgments that are in the best interest of the client and Rackspace 
  • BS in Computer Science, Software Engineering, Information Management or equivalent field 
  • Must be able to perform the basic functions of the job 
  • Candidate must have the unrestricted right to work in the US without requiring sponsorship 

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