Scheduler I - Central Scheduling - Full Time Days in Hickory, NC at LifePoint Health

Date Posted: 2/22/2021

Job Snapshot

Job Description

Frye Regional Medical Center

The Scheduler is responsible for scheduling patient testing/procedures/admissions; obtaining pre-cert/authorizationnumbers and entering in the scheduling or registration system; obtaining and entering accurate insurance information; answering incoming phone calls.
Supervisor – Central Scheduling Supervisor
Job Duties
• Answer incoming calls in a timely and professional manner
• Schedules all patients for ancillary, surgical and medical testing/procedures through the applicable scheduling module (i.e. Cerner)
• Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network
• Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module
• Complete the pre-registration and up front collection process
• Ensure physician orders are indexed appropriately
• Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Cerner down-time
• Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system • Select the correct patient medical record number consistently Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available
• Utilize appropriate method/tool to communicate with Patient Access and other facility departments as necessary
• Edit medical accounts to appropriate status per facility or SSC standards and guidelines –
• Receive, maintain, and index physician orders per facility and SSC standards and guidelines
• Attends in-service presentations, and completes mandatory education week
• Practice and adhere to the “Code of Conduct”

• Other duties as assigned

Job Requirements


Minimum education

High school diploma or GED required.

Minimum Work Experience

Prefer 1 year experience in a related area.

Required Skills

Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have

ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work

both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and

attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate

properly, spell correctly and transcribe accurately.

• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper

punctuation, correct spelling and the ability to transcribe accurately.

• Customer orientation - establishes and maintains long-term customer relationships, building trust and

respect by consistently meeting and exceeding expectations

• Interpersonal skills - able to work effectively with other employees, patients and external parties

• PC skills - demonstrates proficiency in Microsoft Office applications and others as required

• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.