System and Process Specialist II - Mt. Juliet, TN in Mt. Juliet, TN at CEVA logistics

Date Posted: 5/22/2020

Job Snapshot

Job Description

CEVA Logistics provides world-class supply chain solutions for large and medium-size national and multinational companies across the globe. As an industry leader, CEVA offers customers complete supply chain design and implementation in contract logistics and freight management, alone or in combination. Together with CMA CGM, a leading worldwide shipping group and CEVA’s strategic partner, we are able to offer our customers end-to-end logistics solutions. CEVA’s integrated global network has facilities in over 160 countries and approximately 58,000 employees; all dedicated to delivering consistently excellent operations and supply chain solutions. In our North American cluster, CEVA has more than 11,000 associates running all of Freight Management and Contract Logistics operations in the United States, Canada and Mexico.

CEVA offers competitive incentive packages, excellent benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. At CEVA, we are passionate about our people and our people are passionate about supply chain management.

CEVA Logistics US Inc. seeks a MATRIX WMS Cluster Superuser to work in our Mira Loma, CA office.  This position is a cluster based role and operates within the IT and/or operations at cluster level. The role of MATRIX WMS Cluster Superuser will be performed in addition to the normal job function of the holder. 

The MATRIX WMS Superuser acts as a sounding board and a product consultant in relation to WMS CoE products for the operation to the IT WMS organization and as an ambassador of the global warehouse strategy towards operations and other functions within their cluster. 

Every cluster has its own Cluster Superuser. The global community of seventeen Cluster Superusers is an important platform for input into the global WMS product roadmap. Periodical online meetings will be organised by the Global WMS Center of Excellence with this team to validate and define the WMS product roadmap and/or specific system functionalities.  There may also be the requirement to travel to regional or global based meetings on a periodic basis..


The Cluster WMS Superuser acts as a sounding board and product consultant in relation to WMS CoE products for the operation to the IT WMS organization and as an ambassador of the global warehouse strategy towards operations and other functions within their cluster. 

Major Duties and responsibilities

- Knows the strategic WMS products (like MATRIX WMS EXPRESS and MATRIX WMS STANDARD) systems and EDI messages in detail from a functional perspective; referencing the available materials (documents and webinars) as provided by the Global WMS CoE.

- Understands warehouse processes and how the various Matrix WMS products match these processes best. Assesses which WMS solution is the best fit, which option packs are required, where GAPS are.

- Closes those GAPs in conversations with customers, operations and/or the global WMS CoE using their influencing skills to align operations with global strategy.

- Provides sales and BD support on our WMS products (like MATRIX WMS EXPRESS and MATRIX WMS STANDARD) in presentations to customers where appropriate.

- Manages the definition of the warehouse system logic for zones, routing etc. for implementations, and choice of option packs for products like MATRIX WMS STANDARD.

- Ensures the familiarisation of global strategy within cluster.

- Assures the provision of complete and accurate data for a new implementations (this includes rules which drives warehouse logic and algorithms, product master data, warehouse layout etc). 

- Understands the working of the WMS systems, which data and reports to use to help the operation run the processes as per design.

- Identifies any incorrect or incomplete usage of WMS systems to steer operations towards correct usage.

- Understand how requests of operations to modify and bespoke the system can be prevented and turned around into operational solution within the WMS solutions portfolio.

Functional knowledge and skills

- Excellent knowledge of warehouse management systems, especially in depth knowledge of our strategic WMS solutions.

- Good knowledge of warehousing processes.

- Track record of WMS implementation success and clear understanding of lessons learned 

- Good English verbal and written communication skills;

- Excellent consultation and presentation skills. Ability to motivate, coach, train and counsel peers and subordinates. Convincing communication style in small and large operational settings.  

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CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.


CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.