Talent Acquisition Operations Manager in Orlando, FL at Diamond Resorts

Date Posted: 3/12/2020

Job Snapshot

Job Description

The Talent Acquisition Operations Manager is responsible driving operational excellence across the Talent Acquisition function globally through TA processes, operations, and systems. 

  • Partners with Talent Acquisition (TA) leadership to develop recruitment strategies through the utilization and implementation of new and existing technology; and serves as the primary subject matter expert with that technology.
  • Develops and utilizes advanced analytic solutions to identify effectiveness, opportunities for improvement, and return on investment in all aspects of the recruiting function.
  • Oversees and assists in the successful operations for branding, marketing activities, and global recruitment events.
  • Through extensive collaboration with the TA leadership team, develops strategies through data-based decisions to improve the overall TA process with the ultimate goal of driving in talented and high-caliber candidates to the organization.
  • Participates in the annual review process which includes vendor selection, event planning, marketing strategy, and overall team performance.
  • Responsible for maintaining and submitting KPI Scorecards to the Global Director of Talent Acquisition on a monthly (or otherwise set) basis for team member performance and vendor and/or marketing effort return on investment.
  • Manages the Request for Proposal (RFP) and Request for Information (RFI) process for new and existing vendors.  Vendors include technology platforms, job boards, universities/schools, community partners, and event companies.
  • Responsible for vendor relationship management including communication, selection, contract negotiation, contract execution, invoicing, and service level agreements.
  • Participates in weekly, monthly, quarterly, and annual success calls with vendors.
  • Aggregates relevant data to track return on investment (ROI) for each vendor.
  • Partners with TA leadership to establish recruiting system guidelines, standard operating procedures, best practices, and troubleshooting for Applicant Tracking System and Candidate Relationship Manager.
  • Develops a deep understanding of all HRIS systems utilized by the organization and administer to ongoing needs including new feature implementation, troubleshooting, system adoption, and governance.
  • Builds relationships and works closely with the organization’s IT department to ensure successful system implementations, adoptions, and ongoing support and maintenance.
  • Identifies and acts on possible system enhancements or new technology that improve productivity, increase service, and/or reduce costs.
  • Oversees recordkeeping operations for the department including budget, ROI scorecards, the team member referral program, invoicing, general recruitment data, and other sources as required.
  • Develops analytic solutions for the TA team which can include, but is not limited to, recruitment metrics, team member key performance indicators (KPIs), return on investment (ROI) scorecards, and system adoption/usage reports.
  • Performs complex data manipulation and aggregation of data from multiple sources, analyzes and derives business insights and potential outcomes, and provides recommendations for improvement.
  • Ensures consistent data integrity across all platforms.
  • Manages the creation and maintenance of the Employee Value Proposition (EVP) toolkit which includes, but is not limited to, recruitment presentations, digital media, social media content calendar, and other marketing materials.
  • Oversees the operational success of all marketing efforts including, but not limited to, external and in-house hiring events, campaigns, digital media advertisements, and all employment branding activities.
  • Acts as a champion for our employment brand across the organization by creating opportunities to engage current team members to learn how to best promote the company as an exciting place to work and to utilize employees as talent and recruitment advocates.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. 
  • Bachelor’s degree or equivalent experience in related field. 
  • A minimum five (5) years of experience in the Talent Acquisition field required.
  • A minimum six (6) months of supervisory experience in the Talent Acquisition field required.
This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff.  A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related.  Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. 
Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance.  Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets.   Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives. 
Specific supervisory duties include, but are not limited to the following:
  • Determines and creates policies, procedures and manuals for direct reports.
  • Establishes objectives and goals for the team; plans, organizes and manages work flow.
  • Assigns, monitors, and reviews work; evaluates direct report’s performance.
  • Recruits, interviews, trains, disciplines, and terminates direct reports. 
  • Orientates and trains direct reports.
  • Approves time records and time off requests; submits payroll for direct reports.
  • Investigates and resolves concerns and complaints.
  • Provides assistance and support; maintains a positive and professional working environment. 
  • This position does not require licenses or certifications.
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Demonstrated success in a high-volume recruiting environment.
  • Skilled in using an Applicant Tracking System (Taleo), Business Intelligence platform (Oracle Business Intelligence), and Candidate Relationship Management System (CRM).
  • Thorough understanding of traditional and cutting-edge sourcing strategies and methodologies to include utilization of social media, web searching tools, candidate research, and cold calling to recruit and expand employment brand.
  • Proven ability to clearly express complex ideas, prepare progress reports, make presentations, write proposals and manage multiple budgets across the organization.
  • Proven ability in developing and managing Key Performance Indicator (KPI) Models within Talent Acquisition.
  • Proven ability with system implementation, workflow process improvement, and advanced system coding using SQL.
  • Knowledge of recruiting best practices and employment law that impacts the recruiting function.
  • Expertise in the area of recruitment marketing best practices, resources, and tools, including the creation and management of talent communities.
  • Proven ability in developing Market Insights and developing executable strategies for Talent Acquisition required.
  • Strong communications and influencing skills.  Must be able to market ideas to a diverse leadership team, build trust and credibility among his or her team.
  • Strong Microsoft Excel skills including the ability to perform Vlookups, pivot tables, dashboards, formulas and audit data as needed.
  • Computer proficiency in Microsoft Word and Outlook.
  • Understand how to develop and implement business strategies.
  • Ability to interpret and create policies, procedures and manuals.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.
  • Advanced math skills.