Technical Administrator in Mexico City at Rackspace

Date Posted: 6/2/2020

Job Snapshot

  • Employee Type:
  • Location:
    Mexico City
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Rackspace is currently looking for outstanding Windows or Linux System Administrators to join our world class support teams, based at our Mexico City Office. The Rackspace Windows System Administrator is involved in deploying, supporting and maintaining servers and infrastructure for Rackspace customers ranging from medium sized businesses to global enterprise operations all of which are hosted at Rackspace data centers around the world.  Rackspace unique culture allows Rackers to grow and develop technically while working at a company that encourages creativity, mentoring, and knowledge sharing.

We are looking for Windows Administrators who wish to take their careers to the next level by joining our support teams.

Job Responsibilities

In this role you will:

  • Engage with our customers over the phone and through our support portal
  • Proactively address potentially impacting server issues for customers
  • Increase your technical knowledge by solving challenging problems
  • Be part of a team of experts who know the value of mentoring and technical growth for all members of the team

 Required Qualifications:

  • Fluent English
  • 3+ years supporting Windows Servers
  • Excellent troubleshooting techniques
  • Good communication skills over the phone, e-mail and documentation
  • Experience with Microsoft Active Directory
  • Experience with Microsoft Internet Information Server

 Qualifications: (top 2-3 preferred skills)

  • 2+ years of hosting experience involving IIS and Microsoft SQL environments
  • 2+ years of customer support experience
  • Experience with Highly Available Windows Clusters
  • Microsoft Certifications are highly preferred
  • Basic understanding of firewalls and load balancers is a plus