Technical Support Specialist in Longmont, CO at Intrado

Date Posted: 5/9/2020

Job Snapshot

Job Description



Connecting people with each other and the right information is mission-critical. Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
 
Intrado is a leading provider of technology-driven communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
 
Our Life and Safety department is currently seeking a Technical Support Specialist to add to our team in Longmont
 
Day to day responsibilities include, but are not limited to:

  • providing initial response and basic troubleshooting for customer related issues
  • take first line technical support customer calls and provide basic technical support, dispatching support to additional technicians, as necessary
  • obtain, track, and close trouble tickets, ensuring issues are accurately documented
  • participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks.

 

Job Requirements



 
Education

  • Associate's degree from an accredited college or university with major coursework in MIS, computer science, or a related field is required.
  • Equivalent work experience in a similar position may be substituted for educational requirements.

 
Experience and Technical Skills

  • Minimum 3 years’ experience with networking, Windows based servers and workstations required.
  • Minimum 1-year experience with SQL preferred.
  • Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network.  Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred.
  • Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc.) preferred.
  • Basic telephony knowledge (e.g. MDF, tip and ring punch down, color codes, POTS, etc.) preferred

 
 Other

  • Intermediate knowledge of MS Excel, Word, and Outlook required.
  • Will be required to work varying shifts on rotation.

 
 Our solutions connect people with each other, and the information needed to gain insights for better decisions on the issues that matter most – Information to insight.
 
Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal opportunity Employer – Veterans/Disabled and Other Protected Categories.
This position will be posted for 7 days or until the position is filled.


PLEASE NOTE:

  • Intrado has strict background check requirements both pre-employment and throughout employment
  • Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services certification, and criminal history check, fingerprinting and training
  • The company also runs a motor vehicle record check as part of the background check process
  • The Company conducts pre-employment drug screening and periodic screening during employment
  • Marijuana remains an illegal drug under Federal law. We have Federal contracts that require us to be compliant with the Federal Drug Free Workplace Act
  • Intrado is a tobacco-free workplace