VIP Hospitality Host (Asian) in Hammond, IN at Caesars Entertainment

Date Posted: 3/25/2020

Job Snapshot

Job Description


SUMMARY:  As a member of the VIP Hospitality team, your foremost role will be to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning.  The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service.  Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.
The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary.  Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems.  Members of this team will operate in a highly collaborative way and will deliver on Harrah’s service promise, while be held accountable for all service opportunities that may arise.
 


ESSENTIAL DUTIES AND RESPONSIBILITIES:
     
  • Fluent in Vietnamese
  • Greets guests in the casino and participates in social events and special promotions 
  • Uses sound judgment and makes decisions in accordance with established comp and expense guidelines
  • Fully empowered with comp authority
  • Handles difficult guests and situations in a calm, professional and prudent manner
  • Maintains close ties with customers to engender loyalty
  • Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements
  • Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary
  • Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions
  • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
  • Identifies ways to increase efficiencies and to improve products or services
  • Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business
  • Keeps track of existing products/services and/or progress on new initiatives
  • Must be knowledgeable of all happenings on property and in market
  • Finds new customers based on criteria established by property leadership
  • Stays up to date with the latest developments in both the local market and industry 
  • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy
  • Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure

 

Job Requirements

  • Must be 21 years or older.
  • Must be able to work various shifts and hours to include holidays and weekends.

 
Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now operates casinos on four continents. The company's resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Caesars also owns the World Series of Poker® and the London Clubs International family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars is committed to environmental sustainability and energy conservation and recognizes the importance of being a responsible steward of the environment.
 
Join the thousands of winners at Horseshoe Casino Hammond! Located only 20 minutes from downtown Chicago, we have a wide variety of slots and tables in an atmosphere as legendary as Jack Binion himself. And with more than 350,000-square-feet, there's no shortage of action at Horseshoe Casino! The Poker Room attracts players of all skill levels to compete in a wide array of tournaments throughout the year, from daily games to World Series of Poker Circuit Events! Even appetites win at Horseshoe Casino!  Sweeping views of Lake Michigan greet diners at Jack Binion’s Steak and The Village Square Buffet.  Offering a packed schedule of the hottest entertainers, The Venue at Horseshoe Hammond holds up to 3,300 people and boasts a state-of-the-art sound and lighting system. 
 
GREAT OPPORTUNITIES FOR GROWTH! Stick with Caesars and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Horseshoe Casino helps you get where you want to be. With programs such as referral bonuses, tuition reimbursement, 401-k and company-wide internal transfer opportunities, you'll have every opportunity to turn your job at Horseshoe Casino into something more.
 
Horseshoe Casino reserves the right to make changes to the job description whenever necessary. 
 
As a part of Horseshoe Casino’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Horseshoe Casino is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.