Work Life Specialist in Exton, PA at Intrado

Date Posted: 5/19/2020

Job Snapshot

  • Employee Type:
  • Location:
    Exton, PA
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

West Corporation's Health Advocate division is looking for a Work Life Specialist to join our team in Exton, PA. The Work Life Specialist will use their research and reading comprehension skills to assist various departments with researching eldercare, nursing homes, support groups, community services, etc. The ideal candidate should have excellent communication skills and the ability to provide professional customer service.

Additional responsibilities include:
  • Utilizing developed computer skills, data collection techniques, information synthesization abilities, and follow-up to research and understand information portrayed on healthcare websites and reference materials in order to appropriately respond to client and member questions in regards to work life related matters
  • Making outbound phone calls as necessary in order to locate and gather relevant information on Employee Assistance Program services (e.g., childcare, elder care, work life balance, etc.)
  • Researching, identifying and, documenting all types of child care, elder care, and counseling services contact information and other criteria specific to members' search criteria into the department database to ensure accurate material is available to clients and members


Job Requirements

Applicants for this job will be expected to meet the following minimum qualifications:

  • Associates degree from an accredited college or university required with major coursework in Social Science, Health Care Management, Psychology, or a related field
  • Bachelor's degree with major coursework in Social Science, Health Care Management, Psychology, or a related field preferred
  • Minimum one year of administrative, clerical, or customer service experience required, preferably in a health care environment
  • Basic knowledge of Microsoft Excel and Word