Special Handling Collector in Fort Mill, SC at One Main Financial

Date Posted: 11/9/2020

Job Snapshot

Job Description

Job Description

The Special Handling Collector will be responsible for servicing clients with past due account status issues. Job duties will include but are not limited to:

  • Negotiate with authorized third parties and customers via telephone regarding past due accounts
  • Investigating, researching & tracking consumer information - Negotiate payments & settlements on customer accounts
  • Qualifying consumers for payment plans by gathering full and complete information
  • Maintaining compliance with FDCPA and state regulations
  • Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties if needed.
  • Using online tools to research information on accounts
  • Taking inbound calls from customers and third parties regarding the status of an active or inactive account
  • Maintaining account documentation and follow up as necessary
  • Provide outstanding customer service to customers, 3rd parties, and OneMain employees
  • Prioritizing assigned work to align with business and company needs

Position Requirements:

  • High School Diploma or GED
  • Collection experience preferred but will train highly motivated individual with sales experience
  • Strong phone, communication and negotiation skills
  • Ability to work well under pressure and meet goals in a fast-paced environment
  • Quick thinker with creative research skills
  • Proficiency with Internet and basic MS Office applications
  • Ability to maintain confidentiality with sensitive information


  • OneMain offers an excellent compensation package including a competitive base pay with additional incentives and bonuses
  • Benefits include medical, dental, vision, life insurance, 401K, profit sharing, holiday and vacation time off

Work Schedule:

  • Current schedule is 1 afternoon per week  9:00 AM to 6:00 PM and 4 days 8:00 AM to 4:30 PM. The last 2 business days of the month 10 am to 7pm.


OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years.


OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.