Voice NOC Technician (All Shifts) in Longmont, CO at Intrado

Date Posted: 5/21/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Longmont, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/21/2020

Job Description

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Connecting people with each other and the right information is mission-critical. Intrado, formerly West develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Our Global Technology Services department is currently seeking to add a Voice NOC Technician to our Longmont, CO location.
 
The core focus of this position will be providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.).  You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC).

Day to day responsibilities include, but are not limited to:
  • Monitoring overall health of the network
  • Break/fix problem resolution for voice applications – call traces, etc.
  • Responding to network alarms with corrective actions
  • Inbound/outbound calls
  • Partnering with both internal and external parties to resolve ticket issues
  • Willingness to work a 4x10 shift of 6:00 AM to 4:30 PM MST, 12:00 PM to 10:30 PM MST or 8:00 PM to 6:30 AM MST (Wednesday - Saturday)
  • Other duties as assigned

Job Requirements

Education
  • High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
 Experience and Technical Skills
  • 2 years of experience in technical support, telephony, Network Operations Center or a similar work environment required
  • Experience with troubleshooting trunk groups (SIP, ISUP, PRI, CAS, etc.) and performing call traces
  • Understanding of SS7, SIP and TDM signaling protocols
  • Solid understanding of the OSI model
  • Ability to navigate Cisco CLI
  • SONUS troubleshooting experience highly preferred
 
Our solutions connect people with each other, and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.
 
Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.
 
This position will be posted for 14 days or until the position is filled. #taleoapply
 
Please Note: The Company has strict background check requirements both pre-employment and during employment. Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services (CJIS) certification – criminal history check, fingerprinting and training. The company also runs a motor vehicle record check as part of the background check process. The company conducts pre-employment drug screening and periodic screening during employment. Please note, marijuana remains an illegal drug under federal law. We have federal contracts that require us to be compliant with the federal Drug Free Workplace Act. Intrado Life and Safety Services is a tobacco free workplace.