Mgr, Systems Administration in Longmont, CO at Intrado

Date Posted: 5/7/2020

Job Snapshot

Job Description

Connecting people with each other and the right information is mission-critical. Intrado, formerly West develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our Global Technology Services department is currently seeking a Mgr Systems Administration to join our team in Longmont, CO.
 
This role manages, provides leadership, and budgets for shared services teams, responsible for the implementation and operation of compute and storage infrastructure. Develops goals and expectations, frequently delegates tasks, and provides strategic guidance to cross-functional teams to identify and produce recommendations based on business needs and opportunities. Coordinates and ensures accuracy and efficiency of team results.
 
Day to day responsibilities include, but are not limited to:
  • Manage the day-to-day activities of staff in providing efficient, secure, and properly maintained systems which meet end user needs
  • Serve in an ongoing partnership with end users, providing consultative advice and maintaining an in-depth knowledge of business operations
  • Monitor the activities associated with the implementation and operation of computer/storage infrastructure, including the creation and adherence of standards, monitoring, and automation efficiencies
  • Define and oversee the activities involved in thoroughly testing and implementing systems completed by staff
  • Manage limited labor resources across a multitude of high priority projects and establish priority criteria and manage intake to that criteria
  • Manage capacity of compute and storage infrastructure, budgeting forecasted capacity needs and augmenting infrastructure ahead of capacity constraints
  • Lead and participate in support activities, which includes providing a single point of contact for end users and determining if the service request is within the department scope
  • Ensure that high levels of end user satisfaction are provided during each point of contact
  • Serve as point of escalation for issues that arise and complete related follow-up activities
  • Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to handle unique management challenges
  • Other duties as assigned

Job Requirements

Minimum Qualifications
 
Education
  • Bachelor's Degree in Computer Science, MIS or a related field, however equivalent experience can be substituted for educational requirements
 Experience and Technical Skills
  • 6 years of related experience in related experience, preferably systems administration and storage administration
  • Past experience in leadership and managing a shared services infrastructure team in which responsibilities include both project/implementation work as well as operational break/fix engagements
  • Proven ability to manage multiple high priority projects with limited resources
  • Proven ability to work with cross-functional teams in which resources may not report to you directly
  • Working knowledge of Agile practices, in particular SAFe
 
Our solutions connect people with each other, and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.
 
Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.
 
This position will be posted for 14 days or until the position is filled.
 
Please Note: The Company has strict background check requirements both pre-employment and during employment. The company conducts pre-employment drug screening and periodic screening during employment. Please note, marijuana remains an illegal drug under federal law. We have federal contracts that require us to be compliant with the federal Drug Free Workplace Act. Intrado is a tobacco free workplace.